Director, Commercial Mission Success

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Commercial Mission Success based in the United States.

This is an exciting opportunity for a strategic, customer-focused leader to build and scale a commercial customer success organization supporting secure software deployment in government and regulated environments. You will oversee the entire customer journey, from contract signature and onboarding through implementation, security authorization, ongoing support, and renewal. Leading a team of Mission Success Managers, you will establish scalable processes, develop customer engagement strategies, and drive measurable improvements in satisfaction, retention, and revenue growth. Working closely with Sales, Engineering, Product, Security, and Finance, you will ensure customers successfully navigate complex compliance requirements and achieve their mission objectives. You will also serve as a senior escalation point, championing the customer voice and coordinating cross-functional solutions to critical challenges. This remote leadership role is ideal for an experienced customer success executive who thrives in high-growth environments and is passionate about advancing secure technology capabilities that support national security and government missions.