Director of Client Experience, Lab Network

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director of Client Experience, Lab Network based in the United States.

As Director of Client Experience, Lab Network, you will lead client relationships and drive the growth, retention, and operational excellence of a healthcare technology network. You will oversee a diverse portfolio of laboratory clients and partners, serving as their primary point of contact and internal advocate. Your responsibilities will span account management, contract renewals, revenue expansion, client adoption, and network performance. Working cross-functionally with teams across operations, implementation, product, engineering, legal, and finance, you will strengthen partnerships and deliver measurable business outcomes. You will also leverage AI-powered tools and automation to streamline workflows, improve reporting, and scale client support efficiently. This remote leadership opportunity is ideal for a proactive healthcare technology professional who combines commercial expertise, technical knowledge, and a passion for continuous improvement.