Director of Information Technology

THIS ROLE IS LOCATED 1 HOUR EAST OF HARRISBURG. THIS IS AN ONSITE ROLE.

Summary:

A professional recruitment firm is currently representing a client in the Harrisburg / Reading / Allentown corridor, to help them locate a Director, IT. This multi-national, publicly traded services company has multiple locations, representing $1.5 billion in annual revenue and has been a nationally recognized leader in their industry for the last 50 years.

Role Overview:

The IT Director leads the development and delivery of technology capabilities that support business priorities, operational performance, and organizational growth. Working closely with executive leadership, business teams, and corporate technology partners, this leader translates business needs into practical technology plans, oversees implementation and support, and helps ensure that systems, information, and processes remain reliable, secure, and fit for purpose.

Key Areas of Responsibility:

Technology roadmap and business alignment

• Translate business objectives into technology priorities, plans, and measurable initiatives that complement enterprise IT direction.
• Assess business processes and technology capabilities to identify opportunities for upgrades, configuration improvements, new applications, and more effective use of existing tools.
• Evaluate emerging and proposed solutions, develop recommendations, and guide implementation in support of business needs.

Governance, security, and enterprise coordination

• Partner with corporate IT to establish and apply technology standards, operating procedures, and policies.
• Coordinate local technology programs with enterprise initiatives and help safeguard company information, systems, and business processes.
• Support the consistent adoption of appropriate controls and practices for managing technology assets and information.

Service delivery and issue resolution

• Oversee IT service workflows, escalation paths, and resolution practices to promote timely, dependable support.
• Guide investigation of recurring incidents, identify underlying causes, and implement preventive actions and process improvements.
• Promote responsive, customer-focused service for employees and operating departments.

Team leadership and stakeholder partnership

• Lead and develop IT personnel responsible for end-user support, desktop services, business analysis, and business-specific applications.
• Establish an organizational structure and service model that can respond to evolving business requirements.
• Serve as a trusted technology resource for administrative teams, department leaders, and employees; build effective working relationships across the organization.

Planning and implementation

• Direct technology planning and operational priorities, balancing innovation, business value, risk, resources, and service needs.
• Coordinate assessment, selection, deployment, and ongoing management of current and future systems.
• Contribute technology expertise to business initiatives, including acquisition-related due diligence.

Budget and Resource Accountability

Oversees one or more IT cost centers and is accountable for responsible planning and use of assigned resources. The position does not carry direct profit-and-loss responsibility.

Required Background:

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related discipline with ten or more years of relevant technology experience, including leadership of IT functions; information systems design, development, and administration; end-to-end technology implementations; and troubleshooting of hardware, software, and application issues.

Candidates should also bring demonstrated experience managing the incident lifecycle—from logging and classification through resolution, monitoring, escalation, closure, and updates to procedures or documentation—and a record of building productive relationships with stakeholders at different organizational levels. Experience supporting acquisition due diligence is required. Familiarity with manufacturing or operations environments, supply-chain platforms, and CRM systems is preferred.

Technical and Leadership Capabilities

• Strong troubleshooting, analytical reasoning, and complex problem-solving skills across software, hardware, and business applications.
• Working knowledge of Microsoft technologies, including .NET and SQL Server, as well as Windows environments and network security practices.
• Understanding of database administration, data accuracy, and record-management practices.
• Clear written and verbal communication, including the ability to influence, negotiate, and explain technical matters to nontechnical stakeholders.
• Strong customer service orientation, interpersonal effectiveness, and cross-functional collaboration.
• Effective leadership, organization, planning, forecasting, prioritization, and resource coordination.