Director of Sales Enablement

Role Description The Director of Sales Enablement is a full-time remote role responsible for building and optimizing tools, processes, and training that help the sales team perform at a high level. This role designs and implements sales playbooks, onboarding programs, and ongoing coaching to align sales practices with brand values, customer experience standards, and revenue goals. The director collaborates closely with leadership, sales, marketing, and customer service teams to ensure consistent messaging, effective use of CRM and sales systems, and data-driven decision-making. Daily responsibilities include analyzing sales performance metrics, identifying gaps, creating enablement content (scripts, decks, resources), and leading workshops or training sessions. The role also focuses on cross-functional communication, supporting business development initiatives, and reinforcing a culture of integrity, care, and excellence in customer interactions.

Qualifications

• Demonstrated strength in Sales and Sales Operations, with the ability to design and improve sales processes, tools, and methodologies.
• Experience in Business Development, including identifying opportunities, supporting pipeline growth, and aligning enablement strategies with market expansion goals.
• Background in Customer Service and customer experience, ensuring sales interactions reflect care, empathy, and brand values.
• Proven Team Management skills, including mentoring sales professionals, leading training programs, and fostering collaboration in a remote environment.
• Strong analytical skills for interpreting sales data, CRM reports, and performance metrics to drive continuous improvement.
• Excellent written and verbal communication skills, with the ability to create clear enablement materials and facilitate engaging training sessions.
• Comfort working in a mission-driven, creative, or retail/e-commerce environment; jewelry or luxury goods experience is an advantage.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Ability to work independently in a remote setting, manage multiple priorities, and collaborate across diverse teams and time zones.