Director of Site Reliability Engineering/DevOps

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Job Overview

The Director of Site Reliability Engineering/DevOps at A Place for Mom is a pivotal leadership role responsible for overseeing the strategy, execution, and continuous improvement of our systems reliability and DevOps initiatives. This position requires a strong advocate for the integration of development and operations teams, focusing on automating processes, enhancing system reliability, and ensuring high availability of services. Collaborating closely with cross-functional teams, you will establish best practices and drive cultural change that aligns with our commitment to delivering exceptional customer experiences.

Job Responsibilities

• Lead and mentor the Site Reliability Engineering and DevOps teams to enhance their performance and professional development.
• Define and implement the strategic vision for reliability engineering and DevOps practices within the organization.
• Develop and enforce policies for incident management, change management, and service reliability to minimize service disruptions and improve system performance.
• Collaborate with engineering teams to design scalable and resilient architectures that support business goals.
• Advocate for a culture of continuous improvement through metrics, reporting, and post-mortem analyses.
• Manage vendor relationships and oversee the evaluation, selection, and implementation of tools and technologies pertinent to site reliability.
• Establish strong communication channels with stakeholders to ensure alignment and buy-in on reliability and DevOps objectives.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred.
• 10+ years of experience in software development, systems engineering, or DevOps roles.
• 5+ years of experience in a leadership position managing teams in a Site Reliability Engineering or DevOps environment.
• Strong understanding of cloud infrastructure and technologies (AWS, Azure, GCP).
• Proficient in automation and scripting languages (Python, Bash, etc.).
• Extensive experience with CI/CD pipelines and tools (Jenkins, GitLab CI, etc.).
• Solid grasp of container orchestration technologies (Docker, Kubernetes).
• Exceptional problem-solving skills and the ability to work under pressure.

Technologies & Tools

The Director of Site Reliability Engineering/DevOps will be working with a variety of technologies and tools to ensure efficient operations and reliability of software systems. This includes utilizing cloud services such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure to optimize infrastructure. Additionally, proficiency in containerization and orchestration tools like Docker and Kubernetes will be essential, along with experience in configuration management systems such as Terraform or Ansible. Monitoring tools like Grafana, Prometheus, and Datadog will also be crucial for maintaining system performance and availability.

Ideal Candidates

Ideal candidates for this position will possess a strategic mindset, combining both technical expertise and leadership skills to foster a culture of collaboration and innovation. They should exhibit exceptional communication and interpersonal skills, enabling them to engage effectively with diverse teams and stakeholders. A proactive approach to problem-solving, coupled with the ability to think critically under pressure, will set them apart. Candidates should also demonstrate a passion for technology and a commitment to continuous improvement, aligning with A Place for Mom's mission to provide outstanding services for its clients.