Ecommerce Manager

Ecommerce Manager

📍 Miami

About the Role

Our client, a group of internationally recognised luxury brands, is looking for an experienced E-Commerce Manager to join their growing US team, driving online success across their portfolio. You'll take ownership of the US D2C websites, TikTok Shop, and Amazon marketplaces — combining strategic thinking with hands-on execution to drive sales growth, optimise the customer journey, and deliver an exceptional luxury online experience.

Key Responsibilities

• Own day-to-day trading and commercial performance across US D2C websites, TikTok Shop, and Amazon channels
• Develop and execute e-commerce, CRM, and digital trading strategies to drive sales, profitability, and customer retention
• Optimise website merchandising, product listings, promotions, and customer journeys to maximise conversion and AOV
• Manage external agencies across website development, Amazon, and TikTok performance
• Lead CRM, lifecycle marketing, and affiliate programmes to grow engagement and repeat purchase
• Monitor stock availability, product catalogues, and marketplace performance
• Analyse channel performance and commercial metrics, providing insights to support growth
• Collaborate with Brand, Marketing, Supply Chain, and Finance on product launches and commercial initiatives

What We're Looking For

• 4+ years' experience in e-commerce/marketplace management, with hands-on TikTok Shop and Amazon US experience (ideally luxury, beauty, or premium retail)
• Hands-on D2C website experience — trading, merchandising, content updates, CRM — ideally on Shopify Plus
• Demonstrable track record growing marketplace sales against gross-margin targets
• Experience managing media budgets and external performance/advertising agencies
• Hands-on experience launching ASINs, building Amazon storefronts, and running Amazon advertising
• Experience running TikTok Shop operations, affiliate programmes, and ad-driven traffic
• Strong reconciliation and reporting skills, with advanced Excel

What's on Offer

The opportunity to work with internationally recognised luxury fragrance brands

Ownership of a fast-growing US e-commerce business across multiple digital channels

Close collaboration with global E-commerce, Marketing, Brand, and Commercial teams

A dynamic, entrepreneurial environment where ideas and initiative are encouraged

The chance to shape the future of digital growth across the US market

Our client values teamwork, relationships, entrepreneurial thinking, and respect. They know the perfect background doesn't always mean the perfect fit — if this feels right for you, we encourage you to apply even if you don't meet every qualification listed.