Full Time

Epic Willow Ambulatory Analyst

Talent Groups

Full-time

Staffing and Recruiting

Boston, MA

$110,000 - $160,000* / year (about $53–$77 an hour)

Job Description

Duration: 12 months to start

Job Description

This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization
The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity
The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point-of-sale related integrations
This role operates in a high�volume, production-focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput

ESSENTIAL RESPONSIBILITIES Retail Pharmacy Application Support

Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows
Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability
Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts
Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment

Operational Partnership and Workflow Optimization

Partner closely with Retail Pharmacy Operations and leadership to:
Identify workflow inefficiencies and opportunities for improvement
Support new store openings, workflow changes, and operational initiatives
Ensure system configuration aligns with day�to�day pharmacy operations
Serve as a subject�matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.

Testing, Validation, and Release Support

Participate in integrated testing, retail workflow validation, and upgrade readiness activities
Support cutover planning, go�live execution, and stabilization for retail pharmacy changes and enhancements
Validate system behavior in production-like�scenarios to ensure workflows function as expected under real-world�volume and timing constraints

Integration and Vendor Coordination

Support workflows that integrate Willow Ambulatory with third-party retail pharmacy systems, dispensing hardware, and external vendor platforms
Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail�impacting issues
Understand cross�system dependencies and escalate issues appropriately when retail pharmacy workflows are affected

Crossover and Enterprise Collaboration

Collaborate periodically with the Willow Inpatient team to support:
Shared medication records and enterprise build alignment
Cross�application initiatives or upgrades impacting both inpatient and ambulatory pharmacy
Participate in knowledge sharing and standardization efforts across pharmacy IT teams

Project Execution and Production Support

Independently manage assigned tasks and small�to�medium retail pharmacy initiatives
Balance enhancement work with production support and time�sensitive retail pharmacy issues
Provide clear status updates, identify risks, and escalate operational concerns as needed

Documentation and Governance

Create and maintain build documentation, workflow descriptions, test artifacts, and support materials
Follow enterprise intake, change control, and documentation standards
Contribute to continuous improvement of retail pharmacy system support processes

Education

Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred.

EXPERIENCE:

Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems.

CERTIFICATION:

Epic Willow Inpatient certification

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