Facilities/Technical Support Representative

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Written by AI from the job title and company, not by Insight Global, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Facilities/Technical Support Representative at Insight Global is responsible for ensuring the efficient operation and maintenance of facility systems and equipment, as well as providing technical assistance and support to staff members. This role encompasses a variety of tasks that include troubleshooting issues, performing preventive maintenance, and coordinating repairs, all while maintaining a high level of customer service. The ideal candidate should be adept at managing multiple priorities and communicating effectively with both technical and non-technical personnel.

Job Responsibilities

• Conduct regular inspections of facilities and equipment to identify and resolve issues proactively.
• Respond promptly to facility-related inquiries and technical support requests from employees.
• Assist in the maintenance and repair of building infrastructure, including HVAC, plumbing, and electrical systems.
• Coordinate with external vendors for specialized repairs and maintenance services as needed.
• Document maintenance and repair schedules, tracking performance and compliance with safety regulations.
• Support the implementation of facility management software for tracking work orders and actions taken.
• Provide training and guidance to staff regarding facility use and emergency procedures.
• Manage inventory of tools and supplies, ensuring availability for maintenance activities.

Qualifications

• High school diploma or equivalent; Associate’s degree in facilities management or a related field preferred.
• Proven experience in facilities management, technical support, or maintenance-related roles.
• Strong understanding of building systems, mechanical and electrical systems, and construction principles.
• Excellent problem-solving skills with a detail-oriented mindset.
• Proficient in the use of computer software related to facilities management and maintenance scheduling.
• Exceptional communication skills, both written and verbal, with the ability to interact with diverse teams.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with OSHA regulations and safety practices.

Technologies & Tools

The Facilities/Technical Support Representative will utilize a variety of technologies and software tools, including Computerized Maintenance Management Systems (CMMS), facility management software, and general office productivity applications. Familiarity with HVAC and building automation systems is essential, as well as experience with diagnostic tools for facility-related troubleshooting.

Ideal Candidates

Ideal candidates for the Facilities/Technical Support Representative position will demonstrate a strong work ethic, adaptability, and a proactive approach to problem-solving. They should possess a service-oriented attitude and a desire to maintain optimal working conditions for all staff members. A collaborative spirit, along with the ability to manage time effectively and prioritize tasks, is crucial. Furthermore, candidates should exhibit a commitment to safety and compliance, ensuring that all operations meet established protocols.