Fraud Prevention Specialist

Fraud Prevention Specialist – Banking & Customer Support

Location: Jacksonville, Florida, USA

Employment Type: Full-Time

Work Arrangement: On-site training, with potential work-from-home eligibility

Pay: Up to $21 per hour (advertised hourly rate)

Industry: Banking | Financial Services

About the Role

An opportunity is available for a Fraud Prevention Specialist to support customers with suspicious credit card transactions, account security concerns, and fraud-related enquiries.

This position combines fraud investigation, customer service, and risk assessment within a financial services environment.

Paid on-site training begins in January 2027, with interviews expected to start in mid-to-late November 2026.

Following successful completion of training, eligible employees may qualify for a work-from-home programme, subject to performance and technical requirements.

Key Responsibilities

• Investigate potential fraudulent activity on credit card accounts.
• Review suspicious transactions and identify unusual account activity.
• Communicate with customers to verify charges and resolve fraud concerns.
• Handle inbound and outbound customer interactions professionally.
• Follow identity verification and account security procedures.
• Assess fraud risks and take appropriate action to protect customer accounts.
• Resolve customer enquiries efficiently while maintaining service standards.
• Escalate complex or high-risk cases when necessary.
• Maintain accurate records and comply with banking policies and regulatory requirements.

Required Qualifications & Experience

• 1–3 years of experience in customer service or another customer-facing role.
• High school diploma or GED.
• Strong verbal and written communication skills.
• Excellent problem-solving, active listening, and customer service abilities.
• Proficiency in Microsoft Office and Windows operating systems.
• Accurate data entry skills and ability to work across multiple systems.
• Ability to manage customer enquiries in a fast-paced environment.
• Strong attention to detail and sound judgment.

Compensation & Benefits

• Advertised pay of up to $21 per hour.
• Medical, dental, and vision insurance from day one.
• 401(k) retirement plan with company matching.
• Paid vacation, sick leave, personal days, and public holidays.
• Tuition reimbursement and career development opportunities.
• Employee assistance, mental health, and wellness programmes.
• Structured onboarding and paid training.

Application Information

• Interviews: Mid-to-late November 2026.
• Onboarding: December 2026.
• Training start: January 2027.
• Training location: Jacksonville, Florida.
• A resume must be attached to the application.
• Work-from-home eligibility is not guaranteed and is subject to successful training completion and programme requirements