Front Desk Agent / Client Success Coordinator

Endurance Legal is seeking a warm, organized, and tech-savvy Front Desk Agent / Client Success Coordinator to serve as the primary point of contact for our office. In this role, you will deliver an outstanding first impression to clients, visitors, and business partners while leveraging modern digital tools to keep our daily office and administrative operations running seamlessly.

We embrace modern technology and innovative strategies to simplify the legal process and create an exceptional environment for our clients.

• Welcome clients, guests, walk-ins, vendors, and other visitors with warmth, professionalism, and genuine hospitality.
• Greet visitors promptly, offer them refreshments, and escort them to conference rooms.
• Cultivate a comfortable, welcoming, and positive office experience that reflects the firm's core values.

• Assist with firm scheduling and meeting room bookings utilizing Google Workspace (Google Calendar, Gmail, Google Meet).
• Organize, maintain, and share digital client documents, intake notes, and files securely using the Google Suite.
• Handle internal communications, messaging, and task coordination across Google-integrated applications and cloud tools.

• Maintain an exceptionally clean, organized, and professional reception and waiting area.
• Prepare conference rooms for client meetings, consultations, and firm events.
• Answer and direct incoming phone calls efficiently and courteously.
• Manage incoming mail, deliveries, and courier coordination.
• Perform general administrative support tasks, including digital scanning, data entry, and file organization.
• Ability to handle sensitive information with strict confidentiality and professional discretion.

• Required Experience: Minimum of 2 years of experience in hospitality, customer service, front desk, reception, or a professional client-facing role or equivalent education.
• Technical Proficiency: Strong computer skills with hands-on experience utilizing Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) and basic office technology.
• Education: High school diploma or equivalent.
• Communication: Excellent verbal and written communication skills with a polished, professional demeanor.
• Organizational Abilities: Strong prioritization capabilities with acute attention to detail and the ability to remain calm during busy periods.

• Preferred: Prior experience working in a law firm, financial services, corporate office, or high-end hospitality environment. Experience working in Clio or CRM systems is a plus.

At Endurance Legal, we believe that every interaction matters. We are dedicated to providing clear, compassionate guidance and building a collaborative workplace rooted in integrity and trust. If you take pride in creating welcoming environments and thrive using modern tech tools to streamline operations, we would love to hear from you.

Location: Blaine, MN (In-person)

Pay: $18.00 – $21.00 per hour based upon qualifications

Employment Type: Full-Time (32–40 hours per week)