Front Desk Agent

Company Description The Omni Las Colinas Hotel is a vibrant destination oasis located in the heart of Las Colinas’ Urban Center in Irving, TX. The hotel offers guests access to premier entertainment at the nearby Toyota Music Factory, featuring an indoor-outdoor amphitheater, an event plaza with year-round activities, and over 20 restaurants and dining options. With 421 guest rooms and suites overlooking the Dallas skyline, Williams Square, or Lake Carolyn, the property provides a blend of urban energy and scenic views. The hotel features relaxing lounges, restaurants, patios, and canal-side walkways, as well as over 31,000 square feet of ballrooms, meeting rooms, and outdoor event space to support conferences, events, and social functions. Team members join a dynamic hospitality environment focused on exceptional guest experiences and professional service.

Role Description The Front Desk Agent is a full-time, on-site role located at Omni Las Colinas Hotel in Irving, TX. This role is responsible for welcoming guests, completing check-in and check-out procedures, and ensuring a smooth arrival and departure experience. Day-to-day tasks include handling room reservations and changes, accurately processing payments, answering phones, and responding to guest inquiries and requests in a professional and timely manner. The Front Desk Agent coordinates with housekeeping and other hotel departments to meet guest needs, provides information about hotel amenities and local attractions, and resolves basic service issues or escalates them when necessary. This position requires maintaining a polished front desk appearance, following hotel policies, and consistently delivering friendly, efficient, and courteous service.

Qualifications

• Strong customer service skills, including the ability to greet guests warmly, address concerns, and ensure a positive guest experience.
• Proficiency in receptionist duties and front desk operations, such as check-in/check-out processes, record keeping, and handling guest inquiries.
• Excellent phone etiquette and communication skills, with the ability to manage multiple calls, provide clear information, and communicate effectively with guests and team members.
• Experience with reservations, including creating, modifying, and canceling bookings, and familiarity with hotel property management systems or similar software.
• Attention to detail, reliability, and strong organizational skills to manage multiple tasks in a fast-paced environment.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Previous hotel or hospitality experience is preferred but not required; high school diploma or equivalent is typically expected.
• Professional appearance and demeanor, with a commitment to maintaining confidentiality and upholding Omni Las Colinas Hotel service standards.