Front Desk Receptionist & Client Experience Specialist

Front Desk Coordinator / Client Experience Specialist

Location: Union Square NYC

Position: Full-Time | In-Person

Schedule: 40 hours per week, including Saturdays

Compensation: $20–$25/hour, depending on experience (proposed range)

About C by Clear

C by Clear is a new luxury medical aesthetics destination in the heart of Union Square, New York City, founded by sisters Sarah and Clara Hong.

Backed by the decades of clinical expertise of Clear Laser Skin Clinic, C by Clear brings a fresh perspective to Korean aesthetics, combining advanced technology, personalized treatments, and thoughtful hospitality to deliver natural, understated results.

Rooted in the Korean philosophy of jeongseong (정성), the sincere and intentional care expressed through attention to every detail, our approach goes beyond treatments to create an elevated, welcoming experience for every client.

Our philosophy is simple: The same you, at your best.

About the Role

We are seeking a warm, polished, and highly organized Front Desk Coordinator / Client Experience Specialist to serve as the first point of contact for our clients.

As the face of C by Clear, you will play an essential role in shaping the client experience, from the initial inquiry and appointment booking to check-in, treatment coordination, and post-visit follow-up.

The ideal candidate has a natural passion for hospitality, beauty, and wellness, with an intuitive ability to anticipate client needs and deliver exceptional service. You will work closely with our founders and clinical providers to ensure seamless daily operations while helping build lasting client relationships.

This is an exciting opportunity to join a growing brand from the beginning and help establish the standard of care and hospitality that defines C by Clear.

What You'll Do

Client Experience & Hospitality

• Welcome clients with warmth and professionalism, creating a personalized and elevated experience from arrival to departure.
• Manage seamless check-in and check-out processes, including appointment confirmations, payments, and rebooking.
• Serve as the primary point of contact for client inquiries via phone, email, text, and in person.
• Anticipate client needs and maintain a calm, welcoming environment that reflects C by Clear's commitment to thoughtful hospitality.
• Build meaningful relationships with clients, remembering preferences and ensuring consistency across visits.
• Handle client questions, concerns, and special requests with discretion, empathy, and professionalism.

Scheduling & Studio Operations

• Manage daily appointment schedules, including new bookings, cancellations, rescheduling, and waitlists.
• Coordinate with clinical providers to ensure efficient appointment flow and minimize wait times.
• Maintain accurate client records and appointment information in the practice management system.
• Support daily opening and closing procedures, including preparing reception areas and reconciling payments.
• Maintain the appearance and organization of the reception area, retail displays, and shared spaces.
• Monitor office supplies, retail inventory, and other front desk essentials.
• Assist the founders with administrative and operational tasks as needed.
• Follow all HIPAA privacy requirements and applicable clinic policies.

Who You Are

• Hospitality-Driven: You genuinely enjoy taking care of people and believe exceptional service is found in the smallest details.
• Polished & Professional: You have a warm, confident presence and communicate with clarity, discretion, and professionalism.
• Highly Organized: You can manage multiple priorities, maintain attention to detail, and keep daily operations running smoothly.
• Proactive & Resourceful: You anticipate needs, take initiative, and solve problems before they escalate.
• Relationship-Oriented: You naturally connect with people and enjoy building lasting client relationships.
• Tech-Savvy: You are comfortable learning new booking platforms, point-of-sale systems, and client management software.
• Collaborative: You thrive in a small, hands-on team and are willing to contribute wherever needed.
• Passionate About Beauty & Wellness: You have a genuine interest in skincare, medical aesthetics, and the evolving beauty industry.

What We're Looking For

• 1–2+ years of experience in a client-facing role, preferably within luxury hospitality, high-end retail, beauty, wellness, or medical aesthetics.
• Previous front desk or receptionist experience in a medspa, medical practice, or luxury wellness environment is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficiency with scheduling software, POS systems, and basic office technology.
• Experience with medical practice management software is a plus.
• Ability to maintain client confidentiality and adhere to HIPAA standards.
• Availability to work Saturdays and a flexible schedule based on business needs.
• Korean language proficiency is a plus, but not required.
• Must be legally authorized to work in the United States.

Compensation & Perks

• Competitive hourly compensation based on experience.
• Employee discounts on C by Clear treatments and skincare products.
• Opportunities to experience select treatments and products as part of ongoing education, subject to eligibility and company policy.
• Training and professional development in advanced Korean medical aesthetics.
• Opportunity to grow with an emerging luxury aesthetics brand.
• Collaborative, supportive work environment with direct exposure to the founding team.
• Responsibilities may evolve as the business grows.