Front Desk Receptionist

Company Description Foot and Ankle Specialists of Indiana is a patient-focused practice committed to friendly service, advanced technology, and modern clinical procedures. The team is dedicated to ensuring that every patient’s needs are prioritized, guided by the philosophy that the patient always comes first. The practice has two locations: one in Greenfield, Indiana and one on the south side of Indianapolis, IN. Foot and Ankle Specialists of Indiana aims to become the preferred provider for foot and ankle care in the community, emphasizing comfort, satisfaction, and high-quality treatment for every patient.

Role Description The Front Desk Receptionist is a full-time, on-site role based in our Indy South office, but coverage at both office locations may occur. This position is responsible for greeting and checking in patients, answering and routing phone calls, scheduling and confirming appointments, and managing patient intake and check-out processes. Daily tasks include maintaining accurate records, handling basic clerical duties such as filing, scanning, and data entry, and coordinating with clinical staff to ensure smooth patient flow. The Front Desk Receptionist also processes co-pays and balances, provides clear information about practice policies, and supports a welcoming, professional environment for patients and visitors.

Qualifications

• Strong receptionist duties and clerical skills, including scheduling, filing, and data entry.
• Professional phone etiquette and the ability to manage multi-line phone systems.
• Effective communication skills, both verbal and written, with attention to detail.
• Excellent customer service skills and a patient-centered approach in a medical setting.
• Ability to handle confidential information in compliance with privacy standards.
• Comfort with basic computer applications and electronic medical records systems (EMR), or willingness to learn.
• Organizational skills and the ability to multitask in a busy front office environment.
• Previous experience in healthcare reception or medical office administration is preferred but not required.
• High school diploma or equivalent; additional training in medical office administration is a plus.