Front Desk/Treatment Coordinator

Company Description : Kids Smile, P.C is a specialized pediatric dental practice based in Monmouth Junction, New Jersey, dedicated to providing comprehensive oral health care for children in a welcoming, family-centered environment. The team focuses on creating a positive experience for young patients and their caregivers, emphasizing preventive care and patient education. The practice combines clinical expertise with a compassionate approach to help children develop healthy dental habits from an early age.

Role Description The Front Desk/Treatment Coordinator role is a full-time, on-site position located in Monmouth Junction, NJ. This role is responsible for greeting patients and families, managing check-in and check-out processes, and ensuring a smooth flow of appointments throughout the day. The coordinator will answer phone calls, schedule and confirm appointments, verify insurance information, collect and process payments, and maintain accurate patient records. Daily responsibilities include reviewing treatment plans with caregivers, explaining recommended procedures and financial options, and coordinating follow-up visits. The role also involves collaborating closely with dental providers and clinical staff, supporting a child-friendly environment, and addressing patient inquiries in a courteous and professional manner.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with children, caregivers, and team members.
• Experience with appointment scheduling, patient registration, and managing front desk operations in a medical or dental setting.
• Familiarity with insurance verification, billing, and basic financial coordination, including collecting copays and balancing daily accounts.
• Comfort with using practice management software, electronic records, and common office tools such as email, phone systems, and spreadsheets.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks and priorities in a busy office environment.
• Ability to maintain confidentiality and follow HIPAA and practice policies and procedures.
• Prior experience in pediatric dentistry or a healthcare front desk role is preferred but not required.
• High school diploma or equivalent required; additional training or coursework in healthcare administration, dental assisting, or a related field is a plus.