Job Description

JOB DETAILS

Job Summary

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

Key Responsibilities

Oversee daily front-end operations to ensure accurate and efficient transaction processing
Ensure proper cash handling procedures are followed, including register reconciliation and control processes
Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
Ensure high levels of customer service are maintained at all times
Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
Coordinate front-end processes including scheduling, workflow execution, and coverage
Support implementation and enforcement of front-end procedures and internal controls
Maintain a clean, organized, and compliant front-end environment

Qualifications

Previous experience in front-end, retail, or customer service operations
Strong understanding of cash handling procedures and transaction accuracy
Experience leading or managing a team in a fast-paced environment
Strong problem-solving and organizational skills
Ability to manage multiple priorities effectively
Basic proficiency in Microsoft Excel or similar tools

Preferred Qualifications

Experience managing front-end or cash room operations
Familiarity with audit standards and operational controls
Background in high-volume retail or wholesale environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

Medical, Dental, and Vision Insurance Coverage
401(k) Retirement Plan with Employer Match
Paid Time Off (PTO) in accordance with company policy
Six (6) Paid Company Holidays
Tuition Reimbursement Program (subject to eligibility and plan guidelines)
Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
All benefits are subject to eligibility requirements and plan terms

Job Ref #: 15e5b114-a224-4b2e-8da3-04aa8be62603

Date Posted: 2024-11-06

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