FT Manager Customer Service (H)

About this kind of role

What a FT Manager Customer Service (H) usually does. The employer's own details are in the listing.

Typically does: A Customer Service Manager oversees a team of customer service representatives, ensuring excellent service delivery and resolving escalated customer issues. They analyze customer feedback to identify areas for improvement and implement strategies to enhance customer satisfaction. This role often involves monitoring team performance, providing coaching and training, and maintaining service level agreements. They also may develop and maintain customer service policies and procedures.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, strong communication and leadership skills, and data analysis abilities are generally required.

Good fit for: Individuals with a background in customer service and a demonstrated ability to lead and motivate teams often excel in this role.