Full Time/ Part Time Network Assistant ( Remote)

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Job Overview

The Network Assistant at Recruiter.com is responsible for supporting the overall network operations and helping to maintain the integrity and performance of our communication systems. This role involves troubleshooting network issues, assisting in the implementation of new technologies, providing user support, and ensuring high availability and reliability of our network infrastructure. With a focus on customer service, the Network Assistant will collaborate with various teams to enhance network performance, maintain documentation, and provide guidance to users regarding network functionalities.

Job Responsibilities

• Troubleshoot and resolve network issues in a timely manner to minimize downtime.
• Assist in the setup, configuration, and management of network devices, including routers, switches, and firewalls.
• Monitor network performance and security, reporting any abnormalities to the appropriate parties.
• Provide technical support to users regarding network access and connectivity issues.
• Maintain and update network documentation, including diagrams, policies, and procedures.
• Collaborate with IT teams to implement and test new network technologies and solutions.
• Participate in training sessions to improve team knowledge and efficiency regarding network operations.

Qualifications

• Associate's degree in Information Technology, Networking, or a related field; Bachelor's degree preferred.
• Proven experience in a network support role, preferably in a remote working environment.
• Familiarity with network protocols including TCP/IP, DNS, and DHCP.
• Basic understanding of networking hardware such as routers, switches, and firewalls.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills, both verbal and written.
• Ability to work independently as well as collaboratively in a team setting.

Technologies & Tools

In this position, the Network Assistant will utilize various technologies and tools including network monitoring software such as Nagios, Wireshark for traffic analysis, and cybersecurity tools like firewalls and antivirus programs. Familiarity with cloud services (AWS, Azure) and network configuration tools will also be required. Knowledge of collaboration tools, such as Microsoft Teams and Slack, will assist in efficient communication within the remote work environment.

Ideal Candidates

The ideal candidate for the Network Assistant position will be proactive and detail-oriented, with a passion for technology and providing excellent support to users. They will possess a strong willingness to learn and adapt to new tools and processes, thrive in a remote work setting, and demonstrate exceptional organizational skills. A positive attitude and a team-player mentality, combined with the ability to manage multiple tasks efficiently, will be essential traits that contribute to their success in this role.