Full Time/ Part Time Network Assistant ( Remote)

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Job Overview

The Network Assistant at Recruiter.com plays a vital role in supporting the daily operations of our network management functions. This position involves assisting in the monitoring and maintenance of network systems, ensuring performance optimization, and contributing to the overall efficiency of our remote infrastructure. The ideal candidate will possess a robust understanding of network configurations, troubleshooting methodologies, and will regularly liaise with team members to resolve various networking issues, thereby directly impacting the quality of our service delivery.

Job Responsibilities

• Assist in the configuration and set-up of network devices, including routers, switches, and firewalls.
• Monitor network performance and troubleshoot issues to ensure uninterrupted service delivery.
• Conduct regular network health checks and maintain documentation for network policies and procedures.
• Collaborate with IT teams to implement network upgrades and security enhancements.
• Provide technical support to end-users, resolving connectivity issues and other network-related inquiries.
• Maintain an accurate inventory of network devices and software licenses.
• Participate in capacity planning and network optimization initiatives.

Qualifications

• Associate’s degree in Network Administration, Computer Science, or a related field; Bachelor’s degree preferred.
• 1-2 years of experience in network administration or support roles preferred.
• Familiarity with networking protocols such as TCP/IP, DHCP, and DNS.
• Strong troubleshooting skills with the ability to work under pressure.
• Excellent verbal and written communication skills.
• Certifications such as CompTIA Network+, CCNA, or equivalent are a plus.

Technologies & Tools

The Network Assistant will utilize various technologies and tools, including but not limited to RouterOS, Cisco IOS, network monitoring software (such as Wireshark and SolarWinds), and cloud-based networking solutions. Familiarity with ticketing systems for help desk support and remote assistance tools will also be essential for addressing user inquiries efficiently. Proficiency in Microsoft Office Suite is expected for documentation and communication purposes.

Ideal Candidates

The ideal candidate for the Network Assistant position is a proactive individual with a strong passion for technology and problem-solving. They should possess a keen attention to detail, exceptional organizational skills, and the ability to work independently while managing multiple tasks efficiently. A collaborative spirit and a commitment to excellent customer service are integral attributes, ensuring that both internal teams and external users receive the highest level of support. Adaptability and a willingness to learn new technologies will also contribute to the candidate's success within the role.