Global Care Navigator

About Our Client:

This organization operates in the global mental health sector, aiming to eliminate barriers to accessing mental health support. It offers an AI-native platform that delivers personalized care through self-guided tools, coaching, therapy, medication management, and specialty services. Serving over 170 million people worldwide via employers, health plans, and partners, the organization focuses on combining technology with human judgment to improve quality and accessibility of mental health care.

About the Opportunity:

The GLOBAL CARE NAVIGATOR role supports members throughout their mental health care journey, ensuring a seamless and satisfying experience. This position is central to connecting members with appropriate care and managing clinical workflows. It requires responsiveness, empathy, problem-solving, and contributes directly to member satisfaction and care coordination.

Responsibilities:

• Provide support to members via phone, chat, and email during scheduled shifts.
• Assist with platform registration, troubleshoot issues, collect intake information, and manage appointments.
• Conduct clinical assessments to develop care plans and refer members to suitable care options.
• Manage member crises through assessment, support, safety planning, and follow-up.
• Offer consultation, psycho-education, and motivational support regarding mental health and related concerns.
• Conduct intake for management consultation with global members and customers.
• Identify and resolve barriers to care and technical issues affecting members and providers.
• Research and document crisis resources for members internationally.
• Learn and apply updated workflows and policies via training.
• Document all member interactions accurately in English.
• Collaborate with internal teams to address issues impacting member experience.
• Participate in meetings, case consultations, training, and special projects.
• Adhere to confidentiality, compliance, and ethical standards.

Requirements:

• Master's degree in a behavioral health field with licensure or certification as counselor, social worker, psychotherapist, or psychologist.
• Minimum of 2 years direct clinical care experience post-licensure.
• Strong English communication skills and comfort interacting with a global membership.
• Proficiency in using multiple computer platforms and ability to learn new systems.
• Commitment to providing high-quality, member-focused service.
• Ability to work effectively in a fast-paced, evolving environment.

Pay Range and Compensation Package:

• Target base hourly range: $38.46 to $44.23, with total rewards package.
• Individual pay varies based on experience, location, internal equity, and other factors.
• Annual review of pay and compensation programs to maintain competitiveness.

Benefits & Perks:

• Health, dental, and vision insurance starting on the first day.
• Individual One Medical account valued at $199/year per user for employees and dependents.
• Employer-sponsored 401(k) match up to 2%.
• Access to no-cost visits within the organization's network for employees and dependents.
• Generous paid time off, including sick days, paid holidays, and sabbatical leave.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.