Guest Service Agent

Building Location:

South University Clinic

Department

3005280 GUEST SERVICES - 32ND CLIN

Job Description

The Guest Services Agent provides a friendly, welcoming, and caring greeting to each person entering Essentia Health. The agent anticipates visitor needs by offering and giving assistance, answering questions, and escorting or securing an escort for patients and visitors when appropriate. The agent provides information and/or has knowledge of the Essentia campus and additional resources regarding our facilities.

The agent also provides valet services by safely operating and transporting vehicles belonging to patients and visitors on Essentia Health property and public streets. Prevents traffic congestion by directing traffic in front of the medical center.

Education Qualifications

Key Responsibilities:

• Safely operates and parks patient and visitor vehicles in designated parking areas
• Provides general information and directions to employees, patients, and visitors at Essentia facilities and parking areas
• Secures wheelchairs for patients and visitors
• Assists people coming into the facility and may direct and escort patients
• Reports emergencies and requests responders
• Enters patient/visitor information into tracking database for valet services
• Acts as a source of information for staff, patients, and visitors
• Emergency assistance for security team
• Answers and responds to internal and external calls
  
  

Preferred Qualifications

• Experience with Microsoft Office programs
• Experience in an information/hospitality desk or customer service environment
• Ability to stay calm under pressure
  
  

Licensure/Certification Qualifications

Certification/Licensure Requirements:

• Basic Cardiac Life Support (BCLS) certification within 6 months of hire
  
  

Fte

0.6

Possible Remote/Hybrid Option

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time

between 7am -8am

Shift End Time

between 4pm -5pm

Weekends

no

Holidays

No

Call Obligation

No

Union

Compensation Range:

$15.64 - $23.46

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.