Guest Services Associate

East Village Spa seeks a self-motivated and highly organized individual with customer service & computer skills to join our Guest Service Associate team.

Our motto is Every. Body. Welcome. Guest Service Associates work alongside the Spa Owner, Assistant Manager, and administrative team to provide detail-oriented scheduling and exceptional guest service at the front desk as well as assisting with varied behind-the-scenes tasks that are essential to caring for our guests. Our GSAs are tasked with creating the welcoming environment that our guests and team members expect and deserve.

Before applying please note: This position does require some weekday evenings until 8:15 pm and Saturdays from 9:15 am-4:45 pm. We are closed Sundays. We are seeking an individual with a passion for caring for our guests in an administrative capacity and growing in that role. We do not view this role as a path to a career in esthetics or massage therapy.

Qualifications:

• Natural warmth and a gift for hospitality, in person, over the phone, and through written communcation.
• 1-2 years full-time experience in customer-facing roles
• Cash handling experience
• Confidence with appointment scheduling software and Google Workspace, especially Docs and Sheets
• Creative problem solving and ability to prioritize tasks when faced with multiple guest and service provider needs at once.
• Flexibility when unpredictable issues arise that derail the even the best planned to-do list.
• Attention to detail to ensure that appointments are correctly booked, and orders and inventory are accurate, and the physical environment of the spa is clean and welcoming.
• Maintain confidentiality with sensitive information
• Ability to attend scheduled shifts punctually and reliably
• Empathy and compassion for guests experiencing pain and stress, a main reason people seek services at East Village Spa.

Responsibilities may include but are not limited to:

• Create a first impression that shows guests they are welcome and valued, whether on the phone, in written communication, or in person
• Schedule and adjust appointments via phone, e-mail, text, and our online booking system.
• Prioritizing diverse tasks including last-minute and time-sensitive assignments as varied as taking inventory of products, to helping a clean a room for a service provider who is running behind.
• Become an expert in our product lines and services to best advise guests and answer questions.
• On opening shifts, being the first one at the spa and ensuring rooms and common spaces are on and ready for providers and guests
• On closing shifts, ensure that the spa is closed and locked at night, with all rooms and equipment safely shut down.
• Receive, unpack, price, count, and stock retail inventory orders.

Hours:

• 35-40 hours/week
• Example schedule: Tuesday-Thursday 1pm-8:15 pm, Friday 9:15 am-5:45 pm, Saturday 9:15am-4:45 pm, Sundays off

Full time benefits:

• Wellmark health benefits (with company assistance toward individual plan)
• Vision and dental benefits
• Paid lunch breaks when employees stay on site
• Disability and life insurance policies (company paid)
• PTO for full-time administrative employees
• Employee Assistance Plan for employee and household members
• Retail discounts up to 50%, 35% off services, occasional free services and retail
• Parking expense reimbursements, based on number of hours on-site.
• Matching retirement plan

• Opportunties to participate in events that benefit organizations serving our community.

Everybody is welcome at East Village Spa. East Village spa aspires to serve a diverse community of employees and customers and to provide an inclusive and equitable environment. Our objective is to maintain an environment that is a safe space to people of all backgrounds free from the power imbalances and institutional biases that contribute to systems of oppression.