Guidewire ClaimCenter Application Support Lead (L2 Support)

Role Description

Job Title: Senior Specialist - Package Implementation

Job Description

• 7 - 11 years of IT experience with strong experience in Guidewire application support hands on experience in ClaimCenter and high-level working knowledge in Billing Center
  
  

Primary Skills

• Lead day-to-day L2 production support including incident triage troubleshooting problem management and service restoration
• Strong working knowledge of Guidewire ClaimCenter including application functionality configurations integrations batch processes and production issue analysis
• High-level understanding of Guidewire BillingCenter and its key business processes and integrations
• Coordinate with L1 and L3development teams, Guidewire vendor teams, and business stakeholders for resolution of complex issues
• Drive SLA adherence incident prioritization RCA problem management operational health checks and support governance
• Provide technical guidance to the L2 team and support major critical incident management
• Experience working in an ITIL based production support environment with tools such as ServiceNow or equivalent
  
  

Secondary Skills

• Guidewire BillingCenter functional application knowledge
• Guidewire integrations APIs web services and batch processing
• SQL database troubleshooting and log analysis
• Incident Problem and Change Management
• ServiceNow or equivalent ITSM tools
• Guidewire Cloud SaaS exposure is preferred
• Good communication stakeholder coordination and team leadership skills
  
  

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave
  
  

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.