Head Associate

Company Description Ridgefield Organics & Specialty Market is a local grocery destination in Ridgefield, CT, focused on high-quality organic foods, specialty items, and a welcoming shopping experience. The market serves a diverse community of customers who value fresh, thoughtfully sourced products and attentive service. Team members work in a friendly, fast-paced environment where customer care, product knowledge, and store presentation are priorities. The company encourages collaboration, reliability, and respect in all interactions. Ridgefield Organics & Specialty Market values individuals who are eager to learn, support their colleagues, and contribute to a clean, organized, and efficient store.

Role Description The Head Associate is a full-time, on-site role based at Ridgefield Organics & Specialty Market in Ridgefield, CT. This role oversees daily floor operations, including supervising cashiers, ensuring that shelves are well-stocked, accurately priced, and attractively merchandised. The Head Associate supports customers by answering questions, guiding them to products, resolving concerns, and maintaining a friendly, professional presence throughout the store. Day-to-day tasks include managing cash registers as needed, helping with inventory counts and deliveries, monitoring cleanliness and safety standards, and communicating priorities to the team. The Head Associate collaborates with store leadership to implement promotions, streamline workflows, and maintain a positive work environment that aligns with the market’s values and customer service standards.

Qualifications

• Experience in retail, grocery, or specialty food environments, with the ability to lead daily store operations and support a high level of customer service.
• Strong organizational and time-management skills for handling inventory, merchandising, and coordination of tasks across the team.
• Clear, respectful communication and interpersonal skills to guide associates, interact with customers, and collaborate with management.
• Comfort working on one’s feet, lifting moderate weights, and following safety and cleanliness procedures throughout shifts.
• Basic math and point-of-sale skills for handling transactions, balancing registers, and supporting cash management processes.
• Ability to make sound decisions, solve problems quickly, and adapt to changing customer and store needs.
• Prior experience in a supervisory or lead associate role is preferred; familiarity with organic or specialty products is a plus.
• Availability for a full-time schedule, including mornings, evenings, weekends, and holidays as needed.