Healthcare Customer Service Representative – Remote in North Carolina at TTEC in North Carolina

Job Description

About this kind of role

What a Healthcare Customer Service Representative – Remote in North Carolina usually does. The employer's own details are in the listing.

Typically does: Healthcare Customer Service Representatives provide support and information to patients, policyholders, and healthcare providers. They answer inquiries regarding health insurance plans, benefits, and claims processes. Responsibilities often include resolving customer issues, processing paperwork, and verifying information. They may also schedule appointments or provide referrals to appropriate resources.

Tools and skills: Proficiency in customer relationship management (CRM) software, electronic medical record (EMR) systems, Microsoft Office Suite, and strong communication and active listening skills are generally required.

Good fit for: Individuals who are empathetic, detail-oriented, and enjoy helping others while working in a fast-paced environment often excel in this role.

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