Hotel Front Office Manager

Company Description

Maredia Hotels develops and manages award-winning hotels with a strong focus on genuine hospitality. The company’s hands-on approach ensures that every aspect of operations supports exceptional guest service. Team members are encouraged to uphold high standards of quality and professionalism in all interactions. Maredia Hotels is committed to creating memorable experiences for every guest, every stay, through consistent excellence and attention to detail.

Role Description

This is a Front Office Manager position at our Holiday Inn Express located near the Austin-Bergstrom International Airport. As a Front Office Manager, you'll lead daily front desk operations and help create a welcoming, reliable experience from arrival through departure. You'll guide the guest services team, coordinate reservations and room needs, and resolve concerns with care and clear communication. By helping the team address guest needs promptly, you support smoother stays and stronger guest relations.

Responsibilities

• Oversee front desk workflows, guest services, check-in and checkout, and reservation coordination.
• Coach team members on customer service, phone etiquette, client communication, and problem-solving.
• Use hospitality reservation systems and property management systems (PMS), including HotelKey where applicable, to manage bookings and guest records.
• Coordinate night audit tasks, shift handoffs, and responses to guest concerns.
• Follow hotel emergency procedures and work with relevant teams to support safe, consistent operations.
• Cover shifts as needed.

Required Qualifications

• Experience in hotel operations, front desk, guest services, or hospitality management.
• Strong customer service, guest relations, phone communication, and problem-solving skills.
• Familiarity with hospitality reservation systems and property management systems (PMS)

Preferred Qualifications

• Prior experience in hotel management or hotel front office management
• Prior experience with HotelKey PMS
• Knowledge of hotel emergency procedures and night audit processes
• Bilingual or multilingual communication skills

Benefits

• IHG Employee Discounts
• Two (2) weeks of paid vacation time