Hotel Scheduler (Remote)

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Written by AI from the job title and company, not by Backbone Business Solutions, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hotel Scheduler at Backbone Business Solutions will be responsible for optimizing the scheduling processes for hotel staff to ensure seamless operations and high levels of guest satisfaction. This remote position involves coordinating schedules, managing employee availability, and adjusting shifts based on operational needs. The candidate will collaborate with various departments to enhance efficiency while maintaining compliance with labor regulations and company policies.

Job Responsibilities

• Develop and manage staff schedules based on forecasted occupancy and operational requirements.
• Communicate with department heads to understand scheduling needs and adjust plans accordingly.
• Maintain accurate records of employee attendance, availability, and shift changes.
• Ensure compliance with labor laws and company policies related to scheduling practices.
• Utilize scheduling software to streamline operations and improve scheduling accuracy.
• Prepare weekly and monthly reports on scheduling efficiency and staff utilization.
• Respond promptly to scheduling conflicts or changes and implement solutions.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2 years’ experience in scheduling or workforce management within the hospitality industry.
• Proficient in scheduling software and Microsoft Office Suite, particularly Excel.
• Strong communication and interpersonal skills to coordinate with staff and management.
• Excellent organizational skills with a keen attention to detail.
• Understanding of labor laws and health and safety regulations pertaining to the industry.

Technologies & Tools

The Hotel Scheduler will predominantly utilize various software solutions including advanced scheduling tools such as When I Work and HotSchedules, along with standard productivity applications such as Microsoft Excel and Outlook. Familiarity with hotel management systems (PMS) such as Opera or similar platforms will enhance the efficiency and effectiveness of scheduling activities.

Ideal Candidates

Ideal candidates for this position will exhibit strong analytical skills and the ability to adapt to changing priorities in a fast-paced environment. They should possess exceptional problem-solving abilities and a collaborative spirit to work effectively with various teams. This role also requires a proactive approach to communication and a thorough understanding of both the hospitality sector and workforce management best practices.