HPC Support Engineer - US PR or Citizen

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Written by AI from the job title and company, not by Rescale, so some details may not match this job. The employer's own page has the real description.

Job Overview

The HPC Support Engineer will be responsible for providing expert technical support for high-performance computing (HPC) solutions at Rescale. This role involves collaborating with clients to understand their computational needs, troubleshooting technical issues, and ensuring optimal performance of HPC resources. The engineer will work closely with software development teams to deliver high-quality solutions, participate in the deployment of systems, and contribute to the continual improvement of processes and technologies.

Job Responsibilities

• Provide technical support and troubleshooting for clients utilizing HPC applications.
• Monitor and optimize system performance to meet customer requirements.
• Assist in the implementation and configuration of HPC architectures.
• Collaborate with software engineers to enhance product functionalities.
• Document technical processes, workflows, and troubleshooting procedures.
• Support data management and workflow automation for HPC users.
• Conduct training sessions for users on HPC tools and best practices.
• Stay current with industry trends and emerging technologies in high-performance computing.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience with high-performance computing, including knowledge of Linux and parallel computing environments.
• Strong troubleshooting skills and experience with performance tuning.
• Proficient in programming languages such as Python, C/C++, or Fortran.
• Familiarity with job scheduling and resource management tools (e.g., Slurm, PBS).
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a collaborative team environment.
• Experience in technical support or customer service is highly desirable.

Technologies & Tools

The HPC Support Engineer at Rescale will utilize a variety of technologies and tools to perform their duties effectively. This includes, but is not limited to, HPC resource management systems (e.g., Slurm, Torque), Linux operating systems, cloud-based computing services, programming languages such as Python and C/C++, software development environments, and monitoring tools for system performance optimization.

Ideal Candidates

Ideal candidates for the HPC Support Engineer position are individuals who possess a strong analytical mindset and problem-solving skills. They will exhibit a passion for technology and a commitment to providing exceptional customer service. The best-fit candidates will thrive in fast-paced, collaborative environments and demonstrate the ability to learn and adapt to new technologies quickly. Strong interpersonal skills and the ability to effectively communicate technical information to various stakeholders are essential qualities that will contribute to their success in this role.