Job Description

Responsibilities

Job Summary: As a Convenience Store Representative, you'll provide a well-stocked and well-maintained Store while providing superior customer service. You'll prepare, package, and merchandise fresh product daily, while maintaining all Store, food safety, and sanitation standards.

Cash-Handling

Key Responsibilities & Essential Functions:

Processes customer transactions of goods and services by collecting payment from customer; makes change for cash transactions
Uses electronic scanner to record prices; weighs items, bags merchandise, and redeems food stamps and promotional coupons
Monitors and manages potential front-end shrink

Customer Service / Sales

Provides superior customer service
Answers customer questions regarding products and assists them with selections
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build sales

Food Service / Food Safety / Sanitation

Prepares fresh food according to recipe specifications and SOPs; cuts, slices, dices, chops food
Prepares, packages, labels, rotates, and merchandises product
Properly handles and maintains temperature integrity of all ingredients, product, and equipment operation
Complies with Store operating procedures and H-E-B food safety and sanitation standards

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Age Requirement

Qualifications & Key Requirements:

Knowledge/Skills/Abilities

Work Experience:

Knowledge of computer systems - Required
Strong customer service and interpersonal skills - Required
Reading and writing skills - Required
Planning and organizing skills - Required
Ability to adapt as needed - Required

Education

HS Diploma or GED or equivalent - Required

Licenses/Certifications

Completion of Company Orientation, Safety Training, Checker Training, AST Training, and Food Safety training - upon hire

Physical Demands & Working Conditions

Function in a fast-paced, retail environment
Constantly stand, reach at waist, grasp
Occasionally sit, walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, ambient temperatures, and loud noise
Demonstrate the ability to lift 60 lbs, and manage in excess of 60 lbs
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 10/1/2019

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