Insurance Coordinator

Company Description Wood Griffith Insurance is a locally focused insurance agency serving individuals, families, and businesses with personalized coverage options. Based in Canton, MS, the agency is committed to building long-term relationships through attentive service and clear communication. Wood Griffith Insurance offers a variety of insurance products, including health and other personal and commercial lines, tailored to client needs. Team members work in a collaborative environment where professionalism, integrity, and customer satisfaction are core values.

Role Description The Insurance Coordinator is a full-time, on-site role based in Canton, MS, responsible for supporting clients and internal teams with day-to-day insurance operations. This role includes assisting clients with policy questions, gathering information, and coordinating coverage changes, renewals, and cancellations. The Insurance Coordinator will help manage insurance claims, track documentation, and follow up with carriers and clients to ensure timely resolution. Daily tasks also include maintaining accurate records, verifying eligibility and benefits for health insurance and other policies, and providing consistent customer service via phone, email, and in person. The role requires close collaboration with agents and office staff to ensure smooth workflow and a positive client experience.

Qualifications

• Foundational knowledge of Insurance products and practices, with the ability to learn agency-specific offerings.
• Experience or familiarity with Insurance Claims processes, including documentation, follow-up, and carrier communication.
• Understanding of Health Insurance concepts such as benefits, eligibility, and coverage verification.
• Strong Customer Service skills, including empathy, problem-solving, and responsiveness to client needs.
• Clear and professional Communication skills, both written and verbal, for interacting with clients, carriers, and team members.
• Attention to detail and accuracy in data entry, recordkeeping, and handling confidential information.
• Ability to work on-site full time, manage multiple tasks, and prioritize in a fast-paced office environment.
• Proficiency with basic office software and systems; experience with insurance management or CRM tools is a plus.
• Prior experience in an insurance agency, healthcare, or related administrative role preferred but not required.
• High school diploma or equivalent required; additional training or coursework in insurance or business is beneficial.