Internet-Based Hotel Scheduler (Remote)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by C&S Consulting, so some details may not match this job. The employer's own page has the real description.

Position Overview

The Internet-Based Hotel Scheduler at C&S Consulting will play a critical role in managing the reservation and scheduling processes for various hotel properties. This position involves coordinating with hotel staff, utilizing scheduling software, and ensuring that customer inquiries are handled promptly. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to work independently in a remote capacity while maintaining a high level of communication with both clients and team members.

Job Responsibilities

• Manage and oversee hotel booking schedules, ensuring optimal room allocation and availability.
• Coordinate with hotel staff to verify room status and respond to reservation inquiries.
• Utilize scheduling software to efficiently process bookings and manage cancellations.
• Provide exceptional customer service by addressing client inquiries and resolving issues related to reservations.
• Monitor industry trends and adjust scheduling strategies accordingly to maximize occupancy rates.
• Prepare and generate daily, weekly, and monthly reporting on booking statistics and revenue.
• Maintain a detailed and organized electronic filing system for all reservations and communications.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience in hotel scheduling, reservations, or a related customer service role.
• Strong proficiency in hotel management and scheduling software; experience with PMS systems is a plus.
• Excellent verbal and written communication skills.
• Adept at problem-solving and managing multiple priorities in a fast-paced environment.
• Detail-oriented with exceptional organizational skills.
• Ability to work independently and as part of a remote team.

Technologies & Tools

The Internet-Based Hotel Scheduler will utilize various technologies and tools including hotel management software such as Opera, and reservation systems like Booking.com and Expedia. Competence in Microsoft Office Suite (Word, Excel, and Outlook) is required for managing reports and communications. Familiarity with Customer Relationship Management (CRM) software and virtual communication platforms is also beneficial for efficient collaboration within the remote work setting.

Ideal Candidates

The ideal candidates for the Internet-Based Hotel Scheduler position will exhibit strong interpersonal skills combined with a proactive approach to problem-solving. They will thrive in a remote work environment and possess the ability to manage their time efficiently while delivering exceptional customer service. A passion for the hospitality industry and a commitment to maintaining high standards of accuracy and organization will be key traits that contribute to their success in this role.