IT - Help Desk and Desktop - IT Help Desk Coordinator

This is a Fully Remote Job

About Our Client:

The organization operates within the financial services industry as a member-owned, not-for-profit cooperative credit union. It addresses challenges related to financial inclusion and equitable access to banking services in California. The organization focuses on empowering members and uplifting communities through a commitment to people-centered values and financial accessibility.

About the Opportunity:

The IT HELP DESK COORDINATOR serves as the primary contact for technical support and system access requests within the IT Help Desk and Desktop department. This role ensures secure management of user access, effective troubleshooting of technology issues, and timely resolution of end-user problems. The coordinator supports business operations by maintaining system functionality and compliance, improving support processes, and providing service that protects sensitive information.

Responsibilities:

• Provision and de-provision system access using Role Based Access Control and least privilege principles
• Collaborate with department managers to manage user access and document approvals
• Conduct periodic access reviews to resolve discrepancies
• Support enterprise applications via phone, email, or ticketing system
• Identify, troubleshoot, and escalate IT issues as needed
• Resolve end-user issues within service level agreements
• Prioritize and schedule service desk tasks
• Provide support across multiple platforms including Windows, iOS, tablets, and desktops
• Support banking hardware such as cash dispensers, credit card machines, scanners, printers, and pin pads
• Perform tier 2 hands-on fixes including software installation, hardware setup, and system configuration
• Address network connectivity issues in WAN/LAN and WiFi environments
• Maintain system settings for terminals, printers, and cash dispensers
• Develop and update internal procedures, technical documentation, and IT knowledgebase
• Communicate equipment maintenance updates to staff
• Keep management informed of unresolved issues per escalation protocols
• Conduct training and implement operating procedures
• Understand business needs and integrate them into technical solutions
• Escalate security standard violations appropriately
• Maintain knowledge of applicable state and federal compliance regulations
• Research and resolve system access issues
• Perform other related duties as assigned

Requirements:

• High School Diploma or GED
• Completion of prerequisite Computer Technology classes

Pay Range and Compensation Package:

• $26.27 to $27.50 hourly

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.