IT Manager - Device Operations (Remote)

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Written by AI from the job title and company, not by First Citizens Bank, so some details may not match this job. The employer's own page has the real description.

Overview

The IT Manager - Device Operations at First Citizens Bank is responsible for overseeing the management and operational performance of all end-user devices across the organization. This role encompasses strategic planning, implementation, and optimization of IT device management processes to ensure effective support and innovation in device operations. The ideal candidate will manage a team, collaborating with various departments to enhance user experience, and implement policies to ensure secure and compliant device usage throughout the bank's operations, all while maintaining a focus on cost efficiency and technology advancements.

Job Responsibilities

• Lead and manage the device operations team, ensuring high performance and accountability.
• Develop and implement strategies for effective device lifecycle management, including acquisition, deployment, maintenance, and retirement of end-user devices.
• Collaborate closely with cross-functional teams to understand device needs and streamline operations.
• Establish device security protocols and policies to safeguard sensitive information and comply with regulatory guidelines.
• Monitor device performance, assess issues, and implement resolutions to enhance operational efficiency.
• Oversee inventory management for all end-user devices, ensuring optimal resource allocation and cost management.
• Provide training and support to employees regarding device usage, software applications, and best practices.
• Analyze and report on device operation metrics, performance indicators, and project statuses to senior management.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum of 5 years of IT management experience, with a focus on device operations or similar areas.
• Proven experience leading technical teams and managing IT projects effectively.
• Expertise in end-user device management, including mobile devices, laptops, and desktops.
• Strong knowledge of IT security practices and device compliance regulations.
• Excellent analytical and problem-solving skills, with the ability to manage complex IT environments.
• Exceptional communication and leadership skills, capable of collaborating with various stakeholders.

Technologies & Tools

The IT Manager - Device Operations utilizes various technologies and tools to manage device operations effectively. This includes Device Management Software such as Microsoft Endpoint Configuration Manager (MECM) and Mobile Device Management (MDM) platforms. Familiarity with IT service management (ITSM) tools, remote support tools, and inventory management systems is essential. Additionally, knowledge of cybersecurity solutions, network configuration tools, and data analytics platforms will enhance the management and monitoring of device performance.

Ideal Candidates

The ideal candidate for the IT Manager - Device Operations position will demonstrate exceptional leadership qualities and have a proactive approach to problem-solving. They will possess strong interpersonal skills, enabling them to foster collaboration and communication across various teams. A successful candidate will be innovative, embracing emerging technologies and adapting to changing IT landscapes. Additionally, they should be organized and detail-oriented, with a strong commitment to optimizing device performance while ensuring user satisfaction and compliance with security policies.