IT Manager - Device Operations (Remote)

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Written by AI from the job title and company, not by First Citizens Bank, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Manager - Device Operations at First Citizens Bank is responsible for leading and managing the overall strategy, execution, and support of device operations across the organization. This role entails overseeing device lifecycle management, ensuring compliance with security protocols, and enhancing operational efficiencies in device deployment and maintenance. The successful candidate will collaborate with cross-functional teams to ensure that technology aligns with business objectives while driving performance improvements and ensuring high standards of service delivery.

Job Responsibilities

• Lead the planning and execution of device lifecycle management, ensuring all devices are efficiently deployed, managed, and retired.
• Oversee the management and maintenance of device inventory, ensuring accuracy and compliance with regulatory standards.
• Develop and implement best practices and processes for device operations, including security management and incident response.
• Coordinate with IT support teams to address and resolve device-related issues in a timely manner.
• Conduct regular audits and assessments to ensure compliance with internal policies and external regulations.
• Collaborate with vendors to facilitate procurement, servicing, and support of devices.
• Provide training and support to staff regarding best practices for device usage and security protocols.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT management, with a focus on device operations.
• Proven experience in project management and process improvement methodologies.
• Strong understanding of IT security principles and regulatory compliance.
• Excellent leadership skills with a proven ability to manage and mentor teams.
• Effective communication and interpersonal skills to work cross-functionally.
• Familiarity with asset management tools and inventory tracking systems.

Technologies & Tools

The IT Manager - Device Operations will utilize a range of technologies and tools, including but not limited to Mobile Device Management (MDM) software, endpoint security solutions, inventory management systems, and collaboration platforms. Knowledge of operating systems such as Windows and macOS, as well as familiarity with hardware devices including laptops, mobile phones, and tablets, is essential to ensure effective management and support of devices across the organization.

Ideal Candidates

Ideal candidates for this role will possess a strong analytical mindset and an ability to troubleshoot complex issues effectively. They should exhibit a proactive approach towards problem-solving and demonstrate outstanding organizational skills. Strong interpersonal skills are necessary to collaborate with diverse teams and influence stakeholders. A commitment to continuous improvement and adaptability to change will further contribute to their success within the rapidly evolving technological landscape of First Citizens Bank.