IT Manager - Device Operations (Remote)

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Written by AI from the job title and company, not by First Citizens Bank, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Manager - Device Operations at First Citizens Bank is responsible for overseeing technology operations related to device management and support. This role involves leading a dedicated team, optimizing device processes, ensuring compliance with security protocols, and collaborating with other IT departments to provide exceptional device-related services. The IT Manager will also strategize to enhance operational efficiency and drive initiatives that support the bank's technological advancements.

Job Responsibilities

• Manage and supervise the Device Operations team to ensure high-quality service delivery.
• Develop and implement device management strategies, policies, and procedures that align with organizational goals.
• Monitor performance metrics and KPIs related to device operations, making necessary adjustments to improve efficiency.
• Ensure compliance with security standards and best practices for device management and operations.
• Collaborate with cross-functional teams to support technology initiatives and resolve device-related issues.
• Oversee budgeting and resource allocation for device management projects.
• Conduct regular training and development sessions for the team to keep them updated on industry trends and technologies.
• Identify and implement new technologies to enhance device management processes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in IT operations, with at least 2 years in a managerial role focused on device operations.
• Strong understanding of device management software and operating systems, including Windows, macOS, iOS, and Android.
• Proficiency in scripting and automation tools to streamline device management processes.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with security protocols and compliance regulations relevant to device management.

Technologies & Tools

The IT Manager - Device Operations will utilize a variety of technologies and tools to manage and optimize device operations. This includes Device Management Systems (such as Microsoft Intune and Jamf), inventory tracking software, security compliance tools, and collaboration platforms like ServiceNow or JIRA. Familiarity with automation scripting tools and analytical software to generate performance reports will also be essential for this role.

Ideal Candidates

The ideal candidate for the IT Manager - Device Operations position will possess a blend of technical expertise and strong leadership qualities. They will be adaptable to changing technologies and remain up-to-date on industry trends. Strong problem-solving skills, a proactive approach to device management, and the ability to work collaboratively in a remote environment are critical. The candidate should also demonstrate exceptional communication skills, capable of translating complex technical concepts into understandable terms for diverse audiences within the organization.