IT Service Desk Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Service Desk Specialist based in the United States.

This role provides hands-on technical support for enterprise and government customers across Windows-based environments.
You will troubleshoot applications, infrastructure, user accounts, and Active Directory services while managing service requests through ServiceNow.
The position combines second-level IT support, system administration, customer service, and application troubleshooting.
You will work directly with civilian and federal users, helping resolve issues and maintain reliable access to critical web-based systems.
Success requires strong analytical skills, attention to detail, and the ability to communicate clearly with technical and nontechnical stakeholders.
The role follows a structured overnight schedule and includes initial daytime training before transitioning to the assigned shift.
This is an opportunity to contribute to a mission-focused technology environment while developing your infrastructure and service-management expertise.