IT System Administrator- Onsite & Remote Support (MSP)

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Written by AI from the job title and company, not by Bowman Williams, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT System Administrator for Onsite & Remote Support at Bowman Williams plays a crucial role in maintaining and optimizing the organization's IT infrastructure. This position involves providing exceptional technical support to clients, managing a variety of IT-related tasks, and ensuring seamless operations of systems and networks. The ideal candidate will demonstrate a proactive approach to problem-solving, along with strong communication skills to effectively assist clients both remotely and onsite, as needed.

Job Responsibilities

• Provide technical support and troubleshooting for clients through onsite visits and remote assistance.
• Manage, configure, and monitor server environments, ensuring all systems are operational and secure.
• Implement and maintain backup and disaster recovery solutions.
• Assist in network management, including setup, monitoring, and troubleshooting of routers, switches, and firewalls.
• Perform regular system updates and patches to software and applications.
• Document and manage technical procedures and policies for streamlined operations.
• Collaborate with other IT staff to enhance service delivery and resolve complex issues.
• Conduct system performance tuning and capacity planning to ensure optimal performance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Minimum of 3 years experience in IT support or system administration roles.
• Strong knowledge of Windows Server, Active Directory, and Group Policies.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Proficient in network protocols and services, such as TCP/IP, DHCP, DNS, and VPN.
• Excellent problem-solving skills and ability to work under pressure.
• Industry certifications such as CompTIA A+, Network+, MCSE, or similar are a plus.

Technologies & Tools

This position utilizes a variety of technologies and tools, including but not limited to Windows and Linux operating systems, Microsoft Exchange, Office 365, VMware, Cisco networking equipment, remote desktop software, and various ticketing and monitoring systems. Familiarity with scripting languages such as PowerShell or Bash is advantageous to automate administrative tasks.

Ideal Candidates

The ideal candidate for the IT System Administrator role at Bowman Williams possesses a strong technical aptitude combined with outstanding interpersonal skills. They are detail-oriented, capable of managing multiple tasks simultaneously while maintaining a high level of accuracy. A self-starter with a genuine passion for technology and a commitment to delivering exceptional client service will thrive in this dynamic environment. They should also demonstrate a willingness to continuously learn and adapt to new challenges in the evolving IT landscape.