IT System Administrator Tier II – Remote & Onsite Support (MSP)

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Written by AI from the job title and company, not by Bowman Williams, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT System Administrator Tier II at Bowman Williams will play a pivotal role in ensuring the smooth operation and maintenance of our clients’ IT systems. This position entails providing remote and onsite support as part of a Managed Service Provider (MSP) team. The selected candidate will be responsible for troubleshooting issues, implementing solutions, and ensuring that technical infrastructures are robust and secure. This role requires a balance of technical expertise and strong customer service skills to resolve a variety of IT challenges effectively.

Job Responsibilities

• Monitor and manage IT systems, networks, and servers for performance and security issues.
• Troubleshoot and resolve hardware and software problems for clients both remotely and onsite.
• Install, configure, and maintain operating systems, applications, and related tools.
• Implement backup and disaster recovery solutions.
• Assist with technical documentation and inventory management.
• Provide training and support to end-users on software applications and IT systems.
• Collaborate with Tier I support to escalate and resolve complex technical issues.
• Stay current with emerging technologies and best practices in IT administration.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT system administration or technical support.
• Proficiency in Windows Server administration and client operating systems.
• Strong knowledge of networking fundamentals (DNS, DHCP, VPN).
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cloud services and platforms (e.g., AWS, Azure).
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, or equivalent) are desirable.
• Excellent analytical and problem-solving abilities.
• Strong communication skills and customer service orientation.

Technologies & Tools

This position involves using various technologies and tools, including but not limited to Microsoft Windows Server, Active Directory, Office 365, virtualization platforms like VMware and Hyper-V, firewall and network monitoring technologies, backup and recovery software, and remote support tools. A solid understanding of scripting languages (such as PowerShell) is beneficial for automating tasks and improving efficiency.

Ideal Candidates

The ideal candidates for the IT System Administrator Tier II position will exhibit a proactive approach towards problem-solving and demonstrate a strong technical acumen. They will possess excellent communication skills and the ability to work collaboratively with diverse teams and clients. Adaptability to changing technology landscapes and a strong commitment to providing outstanding customer service will significantly enhance their contributions and success within the company. Candidates should also be self-motivated, detail-oriented, and capable of managing multiple tasks effectively while remaining focused on overall objectives.