IT System Administrator Tier II – Remote & Onsite Support (MSP)

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Written by AI from the job title and company, not by Bowman Williams, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT System Administrator Tier II at Bowman Williams will play a critical role in delivering exceptional technical support services both remotely and onsite for our Managed Service Provider (MSP) clientele. This position involves managing system installations, troubleshooting issues, and ensuring the optimal performance of hardware and software solutions. The ideal candidate will collaborate closely with team members to uphold service excellence, troubleshoot complex technical problems, and implement innovative solutions that meet client needs.

Job Responsibilities

• Provide Tier II support to clients by troubleshooting and resolving hardware and software issues.
• Manage installations, upgrades, and maintenance of systems and applications.
• Coordinate with IT teams to ensure seamless system integration and performance.
• Develop and maintain technical documentation related to systems and support processes.
• Monitor system performance and implement enhancements as necessary.
• Assist in the training of junior staff and mentor them in best practices.
• Engage with clients to understand their needs and deliver tailored solutions.
• Participate in after-hours support rotation as required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in system administration or IT support.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency with virtualization technologies such as VMware or Hyper-V.
• Experience with networking concepts, including TCP/IP, VLANs, and DNS.
• Familiarity with cloud services such as AWS or Azure is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, enabling effective collaboration with clients and team members.

Technologies & Tools

The IT System Administrator Tier II will primarily engage with a variety of technologies and tools including, but not limited to: Microsoft Windows Server, Active Directory, Exchange, VMware, and networking hardware such as routers, switches, and firewalls. Additionally, familiarity with cloud-based platforms like AWS and Azure will be beneficial to effectively support clients’ infrastructures.

Ideal Candidates

The ideal candidate for the IT System Administrator Tier II position is someone who possesses a strong technical foundation coupled with a keen customer service focus. They should demonstrate a commitment to continuous learning and adaptability in a fast-paced environment. Proactive problem-solving abilities, effective communication skills, and a collaborative mindset are essential traits, as is a passion for technology and a dedication to supporting client success.