IT System Administrator Tier II – Remote & Onsite Support (MSP)

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Written by AI from the job title and company, not by Bowman Williams, so some details may not match this job. The employer's own page has the real description.

Job Overview

Bowman Williams is seeking a skilled IT System Administrator Tier II to join our dynamic team, providing both remote and onsite support within a Managed Service Provider (MSP) environment. The ideal candidate will be responsible for managing, maintaining, and optimizing IT systems for our clients. This role encompasses troubleshooting and resolving complex technical issues, implementing system upgrades, and ensuring optimal system functionality, while also delivering exceptional customer service and technical guidance. Candidates should exhibit a strong technical aptitude, a passion for problem-solving, and the ability to communicate effectively with both technical and non-technical stakeholders.

Job Responsibilities

• Provide Tier II support for system administration tasks and troubleshoot software and hardware issues.
• Manage and monitor network systems, servers, and other infrastructures to ensure high availability and performance.
• Assist in the implementation of new technologies and system upgrades.
• Document resolutions, configurations, and processes effectively for internal knowledge sharing.
• Work collaboratively with clients to understand their needs and provide tailored IT solutions.
• Perform routine maintenance and backups on client systems to ensure data integrity and security.
• Respond to service tickets and support requests in a timely manner while maintaining quality service standards.
• Participate in on-call rotations to provide after-hours support on a scheduled basis.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT system administration, preferably within an MSP environment.
• Proficient in Windows Server environments (Active Directory, DNS, DHCP).
• Experience with virtualization technologies, such as VMware or Hyper-V.
• Strong knowledge of networking fundamentals and protocols (TCP/IP, VPN, firewalls).
• Familiarity with cloud services (e.g., AWS, Azure) is an asset.
• Excellent problem-solving skills and the ability to troubleshoot a variety of technical issues.
• Effective communication skills, both verbal and written, with an emphasis on customer service.

Technologies & Tools

The IT System Administrator Tier II will be working with a range of technologies and tools including but not limited to Microsoft Windows Server, VMware, Hyper-V, Active Directory, Microsoft Office 365, and various cloud-based platforms. The individual will also utilize network monitoring tools and remote desktop management software to ensure optimal system performance and provide timely support to clients.

Ideal Candidates

The ideal candidate for this position should possess a proactive and adaptive mindset coupled with a strong commitment to customer satisfaction. Individuals who thrive in fast-paced, dynamic environments, enjoy troubleshooting complex issues, and possess an eagerness to stay current with technological advancements will excel in this role. Characteristics such as attention to detail, strong organizational skills, and the ability to work collaboratively with team members and clients alike are crucial for success in this position.