IT Systems Administrator

Position Summary

We are seeking a dedicated and technically skilled IT Systems Administrator to join our Information Technology team. In this role, you will be the cornerstone of a secure, compliant, and resilient technology environment that directly enables our clinicians and staff to deliver exceptional mental health care. You will manage infrastructure, support end users across multiple clinical sites, maintain HIPAA-compliant systems, and administer the electronic health record (EHR) and telehealth platforms our providers depend on every day.

This is a high-impact role where your work directly supports patient safety, clinician productivity, and organizational compliance — and where you'll partner with a mission-driven team committed to expanding access to mental health services.

Key Responsibilities

HIPAA Compliance & Information Security

• Administer and enforce HIPAA Security Rule controls across all systems, including access management, audit logging, and encryption of PHI at rest and in transit.
• Conduct regular risk assessments and internal audits; document findings and track remediation to closure.
• Maintain Business Associate Agreements (BAAs) and vendor security records in coordination with Compliance leadership.
• Respond to security incidents, perform root-cause analysis, and lead post-incident reviews.
• Develop and deliver security awareness training for clinical and administrative staff.

Help Desk & End-User Support

• Serve as Tier 2/3 escalation point for desktop, mobile, and application support tickets.
• Provide hands-on and remote support for clinicians, care coordinators, billing staff, and leadership.
• Manage the IT ticketing system (SLA tracking, categorization, reporting) and work to reduce recurring issues through root-cause fixes.
• Onboard and offboard employees: provision accounts, configure hardware, and ensure timely access revocation.
• Maintain a hardware inventory and manage the device lifecycle (procurement, imaging, refresh, disposal).

Infrastructure & Networking

• Manage on-premises and cloud (Azure / M365) infrastructure, including servers, storage, backups, and disaster recovery.
• Administer and monitor the enterprise Ubiquiti network: switches and firewalls, VLANs, VPNs, and wireless access points.
• Maintain uptime and performance SLAs; proactively monitor systems using tools RMM or similar platforms.
• Manage patching cadences for servers, endpoints, and network devices; validate patches in staging before production rollout utilizing Action1 and other toolsets.
• Document network topology, runbooks, change records, and disaster recovery procedures in the IT knowledge base.

EHR & Clinical Systems Administration

• Provide Administration and Support the organization's EHR platform (e.g., Kipu, ICA Notes, Valant, or similar) including user provisioning, integrations, and upgrades.
• Coordinate with the telehealth platform vendor to ensure uptime, device compatibility, and seamless clinician experience.
• Serve as the IT liaison for clinical system projects: gather requirements, test changes in UAT, and manage go-live communications.
• Troubleshoot EHR performance issues, SSO/SAML integrations, and HL7/FHIR data exchange pipelines.
• Maintain audit trails and system access logs that satisfy HIPAA audit-control requirements.

Qualifications

Required

• 2–4 years of hands-on systems administration experience, preferably in a healthcare or regulated industry.
• Demonstrated working knowledge of HIPAA Security Rule requirements and healthcare IT compliance practices.
• Experience administering Windows Server Environment (Active Directory, Group Policy, DNS, DHCP).
• Proficiency with Microsoft 365 administration (Exchange Online, Intune, SharePoint, Teams).
• Proficient in Microsoft 0365 Tenant migration and utilizing Intune for MDM.
• Solid networking fundamentals: TCP/IP, VLANs, routing, VPNs, and firewall policy management.
• Hands-on experience with enterprise backup/DR solutions (Veeam, Azure Backup, or similar).
• Strong help-desk orientation — empathetic communication with non-technical clinical staff is essential.

Preferred

• Experience supporting an EHR platform in a behavioral or mental health setting.
• Familiarity with telehealth infrastructure and video-conferencing platforms (Zoom for Healthcare, Doxy.me, etc.).
• Cloud experience: Azure administration and cost management.
• Security certifications: CompTIA Security+, CISSP, CISM, or HCISPP.
• Industry certifications: Microsoft MCSA/MCP, CompTIA Network+, or equivalent.
• Scripting skills (PowerShell, Python) for automation and reporting.

What We Offer

• Comprehensive medical, dental, and vision benefits effective day one.
• 401(k) with employer match and paid time off starting at 15 days per year.
• Continuing education reimbursement and support for professional certifications.
• Flexible hybrid schedule with occasional travel to clinical sites.

A mission-driven culture where technology has a direct, visible impact on patient care and access.