IT Systems Analyst and DevOps Support Engineer

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Job Overview

The IT Systems Analyst and DevOps Support Engineer at Brightspeed will be integral in enhancing our IT infrastructure and streamlining processes across various departments. This role combines the analytical aspect of IT systems management with the operational reliability and efficiency of DevOps support. The successful candidate will analyze system functionalities, implement solutions for improved workflows, and ensure seamless collaboration between development and operations teams. This position demands a proactive approach to resolving IT issues and performing system enhancements while adhering to best practices in both systems analysis and DevOps methodologies.

Job Responsibilities

• Analyze and document system requirements, processes, and functions to enhance system performance.
• Collaborate with development teams to streamline changes, application deployments, and system updates.
• Implement and manage continuous integration and continuous deployment (CI/CD) pipelines to improve operational workflows.
• Monitor system performance and reliability, proactively addressing any issues or potential enhancements.
• Assist in troubleshooting application and infrastructure incidents to ensure minimum downtime.
• Conduct regular system audits and analyses to identify areas for improvement and efficiency optimization.
• Provide end-user support, ensuring user requirements are met and any concerns are promptly addressed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in systems analysis and/or DevOps support.
• Proficient in scripting languages such as Python or Bash.
• Experience with cloud platforms like AWS, Azure, or Google Cloud.
• Familiarity with version control systems, particularly Git.
• Strong understanding of networking concepts and database management systems.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team-oriented environment.

Technologies & Tools

The position utilizes a variety of technologies and tools, including configuration management tools like Ansible or Puppet, containerization platforms such as Docker and Kubernetes, and CI/CD tools like Jenkins or Azure DevOps. Additionally, familiarity with cloud service platforms (AWS, Azure) and monitoring solutions such as Splunk or Nagios will be crucial to effectively support the systems and applications in use at Brightspeed.

Ideal Candidates

Ideal candidates for the IT Systems Analyst and DevOps Support Engineer position possess a strong analytical mindset, excellent communication skills, and an eagerness to adopt new technologies. They should demonstrate a proactive approach to problem-solving and a commitment to continuous improvement in systems efficiency and reliability. The ability to collaborate effectively with cross-functional teams and adapt to fast-paced changes in the technology landscape will also be key attributes of a successful candidate.