Java Production Support Engineer

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Written by AI from the job title and company, not by RIT Solutions, Inc., so some details may not match this job. The employer's own page has the real description.

Position Overview

The Java Production Support Engineer at RIT Solutions, Inc. plays a pivotal role in ensuring the stability and reliability of our software applications in the production environment. The selected candidate will be responsible for monitoring systems, troubleshooting issues, and providing timely support to resolve incidents. This role requires strong analytical skills, a proactive approach to problem-solving, and a commitment to maintaining optimal system performance while seamlessly working with cross-functional teams.

Job Responsibilities

• Monitor application performance and resolve production issues in a timely manner.
• Enhance system reliability and throughput through proactive maintenance and optimization.
• Conduct Root Cause Analysis for incidents and recommend preventive measures.
• Collaborate with development teams to facilitate code changes and application enhancements.
• Document incidents, support processes, and updates to improve knowledge sharing.
• Assist in the deployment of new application versions and updates in production.
• Engage in on-call support and participate in incident management processes.
• Work with database tools and scripting to assist with data-related issues.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in Java application support or similar roles.
• Strong knowledge of Java and related frameworks (Spring, Hibernate).
• Experience with application servers (such as JBoss, WebLogic, or Tomcat).
• Proficiency in database technologies (Oracle, MySQL, PostgreSQL) and SQL querying.
• Familiarity with CI/CD concepts and tools (Jenkins, Git).
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication skills and the ability to work collaboratively in a team.

Technologies & Tools

The Java Production Support Engineer will work with a diverse set of technologies and tools, including Java, Spring, Hibernate, relational databases (Oracle, MySQL), as well as application servers such as JBoss and Tomcat. Familiarity with monitoring tools like Nagios or Grafana and version control systems like Git is also beneficial.

Ideal Candidates

Ideal candidates for this role possess a strong technical foundation, coupled with excellent problem-solving abilities and a commitment to delivering high-quality support. They should be detail-oriented, resilient under pressure, and capable of juggling multiple priorities effectively. A collaborative spirit, coupled with an eagerness to learn and adapt to new technologies, will make a candidate successful in this dynamic environment.