Junior System Administrator (Onsite & Remote Support) MSP

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Written by AI from the job title and company, not by Bowman Williams, so some details may not match this job. The employer's own page has the real description.

Job Overview

Bowman Williams is seeking a dedicated and proactive Junior System Administrator to provide both onsite and remote support as part of our Managed Service Provider (MSP) team. This position involves troubleshooting, maintaining, and optimizing client systems as well as assisting with various technical tasks. The successful candidate will work closely with senior administrators and clients, ensuring exceptional service and contributing to the overall efficiency and reliability of IT operations.

Job Responsibilities

• Provide technical support to clients for hardware and software issues.
• Monitor and maintain systems and networks, ensuring optimal performance and uptime.
• Assist in the management of backups, patching, and system updates.
• Collaborate with senior administrators to resolve complex technical problems.
• Document issues and resolutions accurately within the ticketing system.
• Participate in the deployment and configuration of new technology solutions.
• Engage in user training and provide guidance on best IT practices.
• Ensure adherence to security protocols and best practices within client environments.

Qualifications

• Associate’s degree in Computer Science, Information Technology, or related field.
• 1-2 years of experience in a technical support or system administration role.
• Familiarity with Windows and Linux operating systems.
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with remote support tools and ticketing systems.
• Ability to troubleshoot hardware and software issues efficiently.
• Strong communication and interpersonal skills.
• Ability to work both independently and in a team-oriented environment.

Technologies & Tools

The Junior System Administrator will work with various technologies including but not limited to Windows Server, Active Directory, VMware, Microsoft 365, and network monitoring tools. Familiarity with backup solutions and cybersecurity software will be beneficial. The candidate will also utilize remote support software to assist clients effectively and efficiently.

Ideal Candidates

The ideal candidate for the Junior System Administrator position should possess a strong desire to learn and grow in the IT industry, demonstrating a proactive approach to troubleshooting and problem-solving. Candidates should exhibit excellent communication skills and an ability to articulate technical concepts clearly to non-technical clients. A team player spirit, along with an inquisitive nature, will contribute significantly to success in this role and during collaboration with colleagues and clients alike.