Lead SRE / DevOps Engineer (Remote work – MST hours)

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Overview

The Lead Site Reliability Engineer (SRE) / DevOps Engineer at Concentrix Limited Company plays a pivotal role in ensuring the stability, performance, and scalability of our infrastructure and applications. This position involves collaboration with cross-functional teams to streamline processes, improve system reliability, and implement effective operational solutions. The ideal candidate will spearhead initiatives to enhance Monitoring, Incident Management, and Continuous Integration/Continuous Deployment (CI/CD) practices, all while working remotely within MST hours to accommodate our global team dynamics.

Job Responsibilities

• Design and implement scalable infrastructure and high-availability systems.
• Automate operational tasks to enhance efficiency and reduce manual errors.
• Manage and monitor cloud environments (AWS, Azure, or GCP), ensuring optimal performance.
• Collaborate with development teams to deliver reliable software deployments through CI/CD pipelines.
• Establish and maintain strong incident response processes to mitigate system outages.
• Analyze system performance metrics and implement enhancements based on findings.
• Conduct regular capacity planning and forecasting to support business growth.
• Mentor junior engineers and contribute to team knowledge sharing and best practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum 5 years of experience in Site Reliability Engineering or DevOps roles.
• Strong expertise in cloud services, particularly AWS, Azure, or GCP.
• Proficiency in scripting languages such as Python, Bash, or Go.
• Experience with infrastructure-as-code tools like Terraform or CloudFormation.
• Solid understanding of container orchestration using Kubernetes or Docker.
• Knowledge of monitoring tools (e.g., Prometheus, Grafana, ELK stack).
• Familiarity with Agile methodologies and collaborative development practices.

Technologies & Tools

In this role, you will work with a variety of technologies and tools, including but not limited to cloud platforms like AWS, Azure, or Google Cloud, container orchestration systems such as Kubernetes and Docker, and automation frameworks like Terraform and Ansible. Additionally, familiarity with tools for CI/CD such as Jenkins, GitLab CI, and monitoring solutions like Prometheus and Grafana will be essential for ensuring seamless operations and high availability in our infrastructure.

Ideal Candidates

The ideal candidate is a proactive and innovative thinker who exhibits strong problem-solving skills and has a passion for automation and operational excellence. You should possess excellent communication abilities to effectively collaborate with various teams and influence change within the organization. A successful Lead SRE / DevOps Engineer thrives in a fast-paced environment and demonstrates resilience in troubleshooting under pressure, always striving for the improvement and reliability of systems.