Job Description

Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

Candidates must be 18+ for the role.

Key Objectives

Welcome guests into the resort with a genuine warm welcome.
Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
Ability to work under pressure and in a fast environment.
Works effectively in a team environment.

Main Responsibilities

Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
Maintain and improve the quality of the guest experience
Process all payments according to established hotel requirements
Provide information and assistance to all guests and visitors
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
Assist guest services, safety services, housekeeping, and engineering team
Maintain confidentiality of all guests
Must be able to multitask and prioritize departmental functions to meet deadlines

Qualifications & Experience

1 – 3 years of Hotel front desk experience preferred.
Preferred candidate will have experience in OPERA property management system or equivalent.
Must be able to speak the English language clearly and fluently.
Preferred candidate will have the ability to speak Spanish fluently.
Provide excellent customer service and maintain a professional demeanour.
Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.

Physical Requirements

Sitting:

None (0%)

Occasionally (1-33%)

Frequently (34-66%)

Constantly (67-100%)

Wrist Deviation (Side to Side):

None (0%)

Occasionally (1-33%)

Frequently (34-66%)

Constantly (67-100%)

Standing:

None (0%)

Occasionally (1-33%)

Frequently (34-66%)

Constantly (67-100%)

Hand/Wrist Repetitions (Up and Down):

None (0%)

Occasionally (1-33%)

Frequently (34-66%)

Constantly (67-100%)

Walking

None (0%)

Occasionally (1-33%)

Frequently (34-66%)

Constantly (67-100%)

Reaching:

None (0%)

Occasionally (1-33%)

Frequently (34-66%)

Constantly (67-100%)

Lifts and Carries: Frequency:

Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant

25 to 34 pounds None Occasionally Frequently Constant

35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant

75 to 100 pounds None Occasionally Frequently Constant

Over 100 pounds None Occasionally Frequently Constant

Lifts Overhead: Frequency:

Up to 10 pounds None Occasionally Frequently Constant

11 to 24 pounds None Occasionally Frequently Constant

25 to 34 pounds None Occasionally Frequently Constant

35 to 50 pounds None Occasionally Frequently Constant

51 to 74 pounds None Occasionally Frequently Constant

75 to 100 pounds None Occasionally Frequently Constant

Over 100 pounds None Occasionally Frequently Constant

Twisting:

None (0%)

Occasionally (1-33%)

Frequently (34-66%)

Constantly (67-100%)

Grasping:

Simple:

Firm: > 50 pounds

Bending:

None (0%)

Occasionally (1-33%)

Frequently (34-66%)

Constantly (67-100%)

Manual Dexterity/Strength:

Gross motor, light-moderate strength

Gross motor, moderate - heavy strength

Fine motor, light-moderate strength

Fine motor, moderate - heavy strength

Squatting/Kneeling/Crawling/

Climbing

None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Pushing:
None (0%)
Occasionally (1-33%) _ lbs
Frequently (34-66%) _ __lbs
Constantly (67-100%) _______lbs
Pulling:
None (0%)
Occasionally (1-33%) _ lbs
Frequently (34-66%) _ _lbs
Constantly (67-100%) _______lbs

Visual Requirements

Hearing

Visual Requirements:
Close eye work (small figures) 2. Color discrimination
Minimal color discrimination
Normal color discrimination
Other: Depth perception, distance vision, ability to focus.
Hearing Requirements:
Special requirements

Able to consistently fulfill communication

needs. (alarms, phone ringing, conversation,

clear acuity within 100 feet)

Working Conditions

Temperature:

< 15 degrees Fahrenheit

Between 16 and 95 degrees

> 95 degrees

Driving:

None (0%)

Occasional (1-33%)

Frequent (34-66%)

Constant (67-100%)

Crawl Space/Cramped Position:

Exposed < 1 hour per day

Exposed 1-3 hours per day

Exposed 3-7 hours per day

Exposed > 7 hours per day

Noise (loud/repetitive, < 85 decibels per OSHA Standard):

None (0%)

Occasional (1-33%)

Frequent (34-66%)

Constant (67-100%)

Personal Protective Equipment (e.g. respiratory mask, etc.)

None (0%)

Occasional (1-33%)

Frequent (34-66%)

Constant (67-100%)

Other

Specify any other requirements or restrictions that should be considered .

Benefits

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [email protected].

Pay Range

Compensation between USD $19.50/Hr.-USD $19.50/Hr.

??? people applied to this job

Report Job

🌙 Night shift. It is 12:05 a.m. on the East Coast and most US employers are asleep, so far fewer new jobs are posted right now. Things pick up again from about 5 a.m. Eastern.