Linux/Unix Support Engineer L3 - Remote - EST

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Park Place Technologies, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Linux/Unix Support Engineer L3 at Park Place Technologies will be a key member of our technical support team, responsible for providing advanced support and troubleshooting for Linux and Unix operating systems. This role requires a deep understanding of system administration, scripting, and network configurations to resolve complex technical issues for our clients. The successful candidate will collaborate closely with other support engineers and solutions architects, ensuring high levels of customer satisfaction while contributing to the continuous improvement of support processes.

Job Responsibilities

• Provide Level 3 technical support for Linux and Unix operating systems.
• Troubleshoot and resolve complex system issues, including system performance, security, and backups.
• Conduct system administration tasks, including user account management, permissions, and system updates.
• Develop and maintain scripts to automate routine tasks and improve efficiency.
• Collaborate with engineering teams to assist in system design and implementation of solutions.
• Create and maintain documentation on system configurations and processes.
• Participate in on-call support rotation as needed.
• Assist in training junior support staff in advanced troubleshooting techniques.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in Linux/Unix system administration and support.
• Extensive knowledge of shell scripting (Bash, Perl, etc.) and automation tools.
• Proven experience with networking concepts, protocols, and troubleshooting.
• Familiarity with virtualization technologies and cloud environments (AWS, Azure, etc.).
• Strong analytical and problem-solving skills.
• Excellent communication skills to effectively interact with clients and team members.
• Relevant certifications (e.g., Red Hat Certified Engineer, CompTIA Linux+) are preferred.

Technologies & Tools

The Linux/Unix Support Engineer will be working with a variety of technologies and tools including but not limited to Linux distributions (e.g., Red Hat, Ubuntu), Unix systems, shell scripting languages (Bash, Perl), monitoring tools (Nagios, Zabbix), configuration management systems (Ansible, Puppet), and cloud platforms (AWS, Azure). Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes is also advantageous.

Ideal Candidates

Ideal candidates for this position are highly motivated, detail-oriented individuals with a passion for technology and an eagerness to learn. They should possess strong problem-solving skills and demonstrate a proactive approach to managing technical challenges. Excellent communication and collaboration abilities will be essential, as the role involves working closely with diverse teams and interacting with clients. A continuous improvement mindset and a commitment to delivering exceptional customer service will set successful candidates apart in this dynamic role.