Linux/Unix Support Engineer L3 - Remote - EST

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Job Overview

The Linux/Unix Support Engineer L3 is responsible for providing advanced technical support for Linux/Unix environments, ensuring optimal system performance and reliability. This role involves resolving complex technical issues, collaborating with cross-functional teams, and playing a key part in the maintenance of servers and related infrastructure. The engineer will act as a point of escalation for Level 1 and Level 2 support teams, working to diagnose and troubleshoot incidents while offering recommendations for process improvements and best practices.

Job Responsibilities

• Provide advanced technical support for Linux/Unix systems, including troubleshooting and problem resolution.
• Monitor, maintain, and enhance system performance and reliability, ensuring uptime standards are met.
• Act as an escalation point for Level 1 and Level 2 support teams, resolving complex issues efficiently.
• Configure, deploy, and manage Linux/Unix servers and applications in a cloud or on-premise environment.
• Document technical processes, procedures, and solutions to improve team knowledge and efficiency.
• Work closely with engineering and development teams to implement system upgrades and patches.
• Assist in the development and implementation of backup and recovery strategies.
• Participate in on-call support rotation to respond to critical system alerts and outages.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in Linux/Unix system administration or support roles.
• Strong knowledge of Linux distributions (such as Red Hat, CentOS, or Ubuntu) and Unix environments.
• Experience with shell scripting (Bash, Perl) and automation tools (Ansible, Puppet).
• Familiarity with virtualization technologies (VMware, KVM, etc.) and cloud platforms (AWS, Azure).
• Possess strong analytical and troubleshooting skills with a methodical approach to problem-solving.
• Excellent verbal and written communication skills, with an emphasis on customer service.
• Certifications like RHCE (Red Hat Certified Engineer) or related Linux certifications are a plus.

Technologies & Tools

The Linux/Unix Support Engineer L3 will work with a range of technologies and tools, including but not limited to: Linux distributions (e.g., Red Hat, Ubuntu), shell scripting languages (Bash, Perl), configuration management tools (Ansible, Puppet), virtualization and containerization platforms (VMware, Docker), and cloud services (AWS, Azure). Familiarity with monitoring tools and logging systems (e.g., Nagios, Grafana) will also be advantageous.

Ideal Candidates

The ideal candidate for this position will possess a strong attention to detail and a dedication to delivering high-quality customer support. They will demonstrate a proactive approach to problem-solving and be capable of functioning effectively in a fast-paced, remote work environment. Strong interpersonal skills, combined with the ability to work collaboratively within a team and across departments, will be essential to success in this role. A passion for continuous learning and adapting to new technologies is key.