Linux/Unix Support Engineer L3 - Remote - EST

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Written by AI from the job title and company, not by Park Place Technologies, so some details may not match this job. The employer's own page has the real description.

Overview

As a Linux/Unix Support Engineer L3 at Park Place Technologies, you will be responsible for providing high-level technical support and expertise for Linux and Unix environments. This role involves troubleshooting complex server issues, working closely with clients to ensure optimal system performance, and collaborating with the engineering team to enhance service delivery. You will also be expected to mentor junior staff and contribute to the refinement of internal processes and documentation.

Job Responsibilities

• Provide expert-level technical support for Linux and Unix systems in a remote capacity.
• Troubleshoot advanced server issues, performance bottlenecks, and connectivity challenges.
• Collaborate with cross-functional teams to identify and resolve infrastructure components.
• Document incident resolutions, processes, and techniques for future reference.
• Monitor system performance and conduct regular audits to ensure optimal operation.
• Mentor and support junior team members in resolving technical issues.
• Participate in on-call rotations to provide after-hours support as needed.
• Conduct root cause analysis and implement proactive measures to prevent recurrences.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in Linux/Unix system administration and support.
• Expert knowledge of Linux distributions (e.g., CentOS, Ubuntu) and Unix systems (e.g., AIX, Solaris).
• Strong understanding of virtualization technologies and containerization (e.g., VMware, Docker).
• Familiarity with scripting languages such as Bash, Python, or Perl.
• Relevant certifications such as RHCE, CompTIA Linux+, or equivalent are preferred.
• Excellent problem-solving and analytical skills with a customer-oriented mindset.

Technologies & Tools

The Linux/Unix Support Engineer will utilize a variety of technologies and tools, including but not limited to network monitoring software (e.g., Nagios, Zabbix), configuration management tools (e.g., Ansible, Puppet), and ticketing systems (e.g., ServiceNow, Jira). Additionally, familiarity with cloud platforms (e.g., AWS, Azure) and backup solutions is advantageous for effective system management.

Ideal Candidates

Ideal candidates for the Linux/Unix Support Engineer L3 position will possess strong technical acumen combined with excellent interpersonal skills. They should be self-motivated, capable of working independently in a remote setting, and committed to delivering high-quality support. A proactive approach to learning and problem-solving, along with the ability to thrive under pressure and adapt to evolving technology, will contribute to their success in this role.