Linux/Unix Support Engineer L3 - Remote - EST

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Job Overview

As a Linux/Unix Support Engineer L3 at Park Place Technologies, you will be responsible for providing advanced technical support and solutions for our client's Linux and Unix systems. This remote position requires a deep understanding of Unix-like operating systems, enabling you to troubleshoot complex issues, implement system enhancements, and collaborate with cross-functional teams to deliver outstanding service. You will also play a key role in mentoring junior engineers and contributing to the development of best practices and documentation.

Job Responsibilities

• Provide Tier 3 technical support for customers experiencing issues with their Linux/Unix systems.
• Troubleshoot, diagnose, and resolve hardware, software, and networking-related problems.
• Implement system patches, upgrades, and enhancements to optimize performance and security.
• Assist in the configuration and maintenance of server environments across various platforms.
• Document system configurations, procedures, and troubleshooting steps for reference and training purposes.
• Collaborate with DevOps teams to streamline processes and improve system efficiency.
• Participate in on-call rotation to provide after-hours support as needed.
• Mentor and train junior support engineers to enhance team capabilities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in a Linux/Unix support role, with at least 2 years in a Level 3 capacity.
• Extensive hands-on experience with Linux distributions such as Red Hat, Ubuntu, or CentOS.
• Solid understanding of Unix operating systems, including Solaris and AIX.
• Proficiency in scripting languages such as Bash, Python, or Perl.
• Strong knowledge of networking fundamentals, including TCP/IP, DNS, and VPNs.
• Familiarity with virtualization technologies (e.g., VMware, KVM) and cloud platforms (e.g., AWS, Azure) is a plus.
• Effective communication skills, both verbal and written, to interact with technical and non-technical stakeholders.

Technologies & Tools

The Linux/Unix Support Engineer L3 will be expected to work with a variety of tools and technologies, including but not limited to configuration management tools (such as Ansible or Puppet), monitoring solutions (such as Nagios or Zabbix), and ticketing systems (such as ServiceNow or Jira). Familiarity with version control systems (such as Git) and cloud infrastructure tools will also be beneficial for effective collaboration and problem-solving.

Ideal Candidates

Ideal candidates for the Linux/Unix Support Engineer L3 position possess a combination of technical expertise and strong interpersonal skills. They are proactive problem solvers with a keen attention to detail, able to work independently and as part of a collaborative team. A passion for technology and a commitment to continuous learning are essential, enabling them to adapt to new challenges and drive solutions efficiently. A customer-centric mindset is crucial, ensuring that client satisfaction remains a top priority at all times.