Manager, IT Systems

This is a Fully Remote Job

About Our Client:

The organization operates in the IT infrastructure and systems management space, addressing the need for secure, reliable, and scalable technology environments. It focuses on maintaining modern enterprise infrastructure and tools while supporting growth through effective systems administration and IT operations.

About the Opportunity:

The MANAGER, IT SYSTEMS role is a hands-on leadership position responsible for guiding a small team of system administrators toward delivering secure and scalable IT infrastructure. This role shapes team priorities, provides technical direction, and ensures operational excellence, directly impacting the organization's ability to maintain robust IT systems aligned with business needs.

Responsibilities:

• Lead, coach, and develop a system administration team, managing hiring and performance
• Set team priorities and manage coverage including on-call rotations
• Foster a culture of accountability and continuous improvement
• Provide technical guidance and delegate tasks effectively
• Manage systems administration operations including ticketing, SLAs, patching, and compliance
• Architect, deploy, and maintain IT infrastructure ensuring security and scalability
• Oversee core security tools such as firewalls, IDS, MDM, antivirus, and encryption
• Administer enterprise platforms including AD/LDAP, Entra ID, Intune, Microsoft 365, Zoom, GitHub, and Atlassian Suite
• Govern access to AI tools like Claude, ChatGPT, and Fellow
• Lead major incident resolutions and root-cause investigations
• Review and approve critical system changes
• Develop automation scripts to reduce manual work
• Identify gaps in processes and establish scalable workflows and documentation
• Support complex technical issues and escalations, remaining hands-on as needed
• Collaborate cross-functionally to align team priorities and resolve issues
• Partner with other leaders on initiatives and projects
• Exercise judgment in decision-making and escalation

Requirements:

• Bachelor's degree in IT, Computer Science, or equivalent experience
• At least 8 years of progressive IT experience in systems administration and end-user support
• Minimum 3 years of experience leading or supervising IT staff
• Strong expertise in Microsoft infrastructure including AD, Intune, and Entra ID
• Experience with ITSM platforms and SLA-based service delivery
• Working knowledge of AWS, GCP, or Azure and tools like Atlassian and Microsoft 365
• Strong problem-solving, judgment, and stakeholder management skills
• Ability to prioritize competing demands and make decisions supporting team and business goals

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.